VoiceOver voice not sounding right after iOS 7.1 update

By Helaine B, 13 March, 2014

Forum
iOS and iPadOS
Hi, I updated my iPhone 5 last night to the latest IOS. When the phone restarted, the voice over voice sounded off. It's tinny and a bit garbled. I tried turning the compact voice feature on and off, and there's no significant difference. I'm running the enhanced voice feature as well. I tried using the other English voices, and they sound much better. Any ideas what I can do to fix this? Thank you.

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Comments

By Zack on Monday, March 24, 2014 - 08:23

Hi, I have no idea what's going on over there. Have you tried restarting the phone? It's the only thing which comes immediately to mind. I know they changed the sound of the compact voice in 7.1, but I never used it myself so don't think that's the issue. I would recommend a restart of the phone first, and if that doesn't work try resetting voiceover settings.

By KLove on Monday, March 24, 2014 - 08:23

I have the same voice over issue. I've reset settings and changed thing. Nothing seems to make it go back to what it sounded like before the update. It also makes weird noises when it's reading things. Slight squeaks or pops. It says letters different as well, such as the letter a and h. I'm hoping this can be fixed in later updates.

By Helaine B on Monday, March 24, 2014 - 08:23

I'm also having those odd sounds and mispronounced letters. I read somewhere that restoring the iPhone to factory settings might help. Don't know if I will try this.

By Michael Hansen on Monday, March 24, 2014 - 08:23

Member of the AppleVis Editorial Team
Hi Helaine, With the noises/pops you speak of, would you characterize the voice as being "choppy"?

By Helaine B on Monday, March 24, 2014 - 08:23

Yes, I would say it's choppy. When I turn off compact voice, it's even choppier. It's very metallic sounding.

By J.P. on Monday, March 24, 2014 - 08:23

It's not just you! It sounds like a robot. I had to change to British. I was getting headaches from the tinny shrillness of default voice. The letter Z and C sound the same. When going into Safari it pronounces as Saw-for-e

By Helaine B on Monday, March 24, 2014 - 08:23

I was also thinking of switching to the British voice. I checked out my husband's phone. His US English voice sounds somewhat better than mine, but still not quite right. It sounds like apple did something with this new IOS update. Does anyone know of a good way to get in touch with them to make them aware of this problem?

By Shannon on Monday, March 24, 2014 - 08:23

I'm also having the same issue. That's quite frustrating. Anyway does anyone know how to switch to the British female voice for VO...? I am not talking about Siri though. Thanks... Shannon.

By JT on Monday, March 24, 2014 - 08:23

I've been thinking how much better the US English voice is now. I can't say how, but it just seems far easier to understand.

By Kevan on Monday, March 24, 2014 - 08:23

I actually like the way this new US-English compact Samantha voice sounds. To me, it's better than the older one. I know I might be in the minority here, and yeah the older one probably was what certain people were used to. I'm just saying they made it this way. It's not a bug.

By Michael Hansen on Monday, March 24, 2014 - 08:23

Member of the AppleVis Editorial Team
Hi Helaine and all, The Enhanced Quality U.S. English voice should be almost identical in iOS 7.1 as it is in iOS 7. What has changed is the U.S. English compact voice. It is a little closer to the HQ voice now in terms of sound but is definitely more robotic. Are those of you experiencing the choppiness with the voice using the enhanced quality (HQ) voice? I had a problem with the compact voice during the early betas, but it was resolved.

By Isaac Hebert (not verified) on Monday, March 24, 2014 - 08:23

The only problem I am having with the enhanced voice is when pairing the phone with a bluetooth headset the voice starts to sound a bit choppy.

By Josh C. on Monday, March 24, 2014 - 08:23

Have you tried re-downloading the HQ voice? Go to Settings\General\Accessibility\VoiceOver\Languages and Dialects. Turn off enhanced quality for U.S. English and turn it back on. The enhanced quality voice should begin re-downloading, which will take a fiew minutes. Please let me know if this fixes the problem.

By Unregistered User (not verified) on Monday, March 24, 2014 - 08:23

When you say ‘other English voices’, what is excluded from that? In other words, what English voice sounds abnormal? I use the South African English voice exclusively so I am guessing that is one of the ‘other English voices’ as there is nothing wrong with it.

By Helaine B on Monday, March 24, 2014 - 08:23

I already tried redownloading the enhanced voice. I'm beginning to suspect that this is not a bug and that apple has changed the voice. (for the worse in my opinion)

By wyatt rose on Monday, March 24, 2014 - 08:23

Are you sure that the compact voice option is on? I haven't tried the compact voice, but I'll try it later. As for the HQ voices, I haven't had any problems with it.

By Helaine B on Monday, March 24, 2014 - 08:23

Yes, the compact voice is on. It sounds even worse with it off.

By Michael Hansen on Monday, March 24, 2014 - 08:23

Member of the AppleVis Editorial Team
Hello Helaine, Just to confirm that you are indeed using the compact voice and not the HQ voice? The compact voice has indeed been changed in iOS 7.1. The HQ voice, apart from a couple minor inflection changes, has not. Regards, Michael

By Chris on Monday, March 24, 2014 - 08:23

The Compact voices sound better than they used to, but they also sound kind of metallic. The high quality voices shouldn't. I use Karen on my phone because she sounds the most natural out of the other english voices. It appears the South African and Irish compact voices have no changed. My guess is that Apple got an update to the voices from Nuance since Apple seems to use Nuance exclusively. To the person wanting the female UK voice, that is not possible. For some stupid reason Apple restricts the voices that you can use in iOS. I have no idea why, as all of the Nuance voices are available on the mac. I see no reason why Apple can't let us choose the other voices in each dialect. I'll stop there but I could go on a rant all day about the irritations of iOS voices.

By Michael Hansen on Monday, March 24, 2014 - 08:23

Member of the AppleVis Editorial Team
Believe it or not, my favorite "compact" U.S. English voice was that from iOS 3 and iOS 4. Maybe it's just because that was what I got used to when using my first iPhone...but of all the compact voice iterations, that is my favorite. The compact voice in iOS 6 comes in a close second, being lower-pitched like the old iOS 4 voice. The iOS 5 and iOS 7 compact voice was just too high-pitched for my liking, and while iOS 7.1's compact voice is certainly an improvement, I'm not a huge fan of it either.

By Justin on Monday, March 24, 2014 - 08:23

I never really used any of the compact voices on iOs. Up until iOs 7.1, I thought they all sounded, except the U.S. voice, like they had a cold. But, just from playing around with them now, they sound heaps better. Personally, the enhanced voices sound great to me, and I have never had a choppy problem come up in my 3 and a half years of using the iPhone.

By Toonhead on Monday, March 24, 2014 - 08:23

Hi. I'm not having a single issue with using any of the voices in iOS 7.1. Here's my settings so you guys can set them to mine, and see if this won't help things. Note you may have to change a lot of the settings but mine are pretty close to defaults. 1. Select US English Samantha as the default voice. 2. Speaking rate is 55%, please adjust that to whatever fits your ear, remember these are my settings. 3. Speak hints, on. 4. Use pitch change, off. 5. Use sound effects, on. 6. Use compact voice, off. Under languages and dialects... the default dialect is u.s. English. Rotor languages are Australian English, spoken by Karen, she's the hq voice, British English is spoken by Daniel hq. Irish English is spoken by Moira HQ, and Tessa is the south African English HQ female voice. Those are all the settings I use here, so i'm hoping you guys having trouble can maybe use those as something to go on. From what it sounds like the compact voices are being used instead of the HQ ones, so the goal here is to get the hq voices to download. I hope what I posted here is of some help.

By Chris on Monday, March 24, 2014 - 08:23

Hi. I'm wondering something. Is it true that older versions of iOS had different voices like Serena and Emily? I wonder why Apple changed this? I guess I've come in kind of late, seeing as I got my first iPhone 4 in July 2012 with iOS 5.1.1. So, were there different voices for UK and Australian English? If so I wonder why Apple changed it?

By J.P. on Monday, March 24, 2014 - 08:23

Ok guys, I am passing on some info about this issue. I initially posted on this issue the day of the release. Brief conversation with Michael Hanson about the change of the compact voice on 7.1 with the US English voice. I personally switched to the British voice. I had to switch because I literally was having a physical reaction to the voice. It was making me nauseous and a headache. I guess I'm very sensitive to high pitched whines. I am not a fan of the enhanced voice. That is a personal preference. Not saying one is better over the other. With all this being said, I wrote a letter to Mr. Cook, Mr. Ive, and the accessibility Team. Normally when you contact them, you get a general response. To my surprise, I actually was contacted by the Accessibility team. They wanted specifics to many questions. I gave many examples. I also guided them to this site for some others concerns with this issue. I could only give specifics with my issues with the compact voice. The fact that I know Apple knows of this issue now. For those who are having a hard time with the new compact voice and found no resolution. I would implore you to contact the accessibility team with your specific issues. The more who give examples so they can test. The better it is for everyone. Just be kind. They were very interested, I'm sure that was because I took the time to express my issues in a polite manner. Good luck, and happy emailing!

By Helaine B on Monday, March 24, 2014 - 08:23

I also contacted apple's accessibility team, but haven't heard back. I really can't tell if this is some type of bug or just a change in the voice. I guess time will tell.

By J.P. on Monday, March 24, 2014 - 08:23

After emailing Apple back and forth with examples. They emailed me to say it's been passed on to the Speech Group.

By KE7ZUM on Monday, March 24, 2014 - 08:23

They always say it was passed on to x y or z. so I guess we'll see in a minor or major update weather this has or has not been fixed, or if the nuance folks have ignored us, yet again.

Today I checked out a sighted friend's iPhone 4S with 7.1 installed to see if her phone was having the VoiceOver voice issue. The voice on her phone is still the HQ voice, and it sounds just like it always did. It seems like this bug is either happening at random, or it could be specific to certain devices. Is anyone with a 4S or a 5C having this problem? Have any of you who are having this problem tried restoring your phone, then re-downloading the HQ voice?

By Helaine B on Monday, March 24, 2014 - 08:23

I actualy tried it on my husban'ds phone (we both have iPhone 5s), and his seemed to be fine. So, it seems to vary even from same model Iphone to another.

By Josh C. on Monday, March 24, 2014 - 08:23

In reply to by Helaine B

Someone should post a recording of their phone's VoiceOver acting up after the update, with both the compact and HQ voices. It probably wouldn't be a bad idea to send the recording to Apple. As I said before, you may want to try restoring your phone and see if it fixes the problem.

By Weary Mouse on Monday, March 24, 2014 - 08:23

I'm having the same problem with the enhanced quality Austrailian voice on my 4s. It's the only voice I'm comfortable withbut I tried the others again, because this is so difficult now. The only voice that is not giving me problems is the Brittish voice but since I have some hearing problems in lower registers, this is also not a good option - it's too close to the range where I have difficulty. I tried downloading the voice several times, tried the compact voice, and can't tolerate either of them. The regular voice I am using sounds, I don't know exactly, but a little mushy, but it's the best I can do.

By DJHey20 on Saturday, May 24, 2014 - 08:23

In reply to by Helaine B

Hi Helaine.
I would recommend going to: apple.com/feedback and filling out the form, explaining the problem you're having with VoiceOver. They're always open for suggestions, and I actually said to them it would be great if they added more voices for VoiceOver users to choose from.
In the meantime, I would recommend using the Karen Australian voice. She's very friendly and pleasant when it comes to doing certain things like browsing the app store, listening to emails, etc.
Hope this helps. If you have any other questions, feel free to reply to my comment.