BrailleNote Touch+ and iOS Connection Issues

By Mitchell, 8 March, 2022

Forum
Braille on Apple Products

Hey everyone!
I've been having some problems with my BrailleNote Touch connecting to my iPhone 12 mini on ios 15, although these problems have existed for a number of years now.
After my BrailleNote connects to iOS through the Braille connection window, things initially work quite well. However, when I go to connect Bluetooth headphones to my iPhone, they are unable to connect, as there is a "in progress" message next to my BrailleNote Touch that doesn't go away, even when it is connected. Additionally, I recently noticed that in the Braille settings window itself, there are two devices that have the name of the Touch.
I also have tried connecting a Brailliant bi 40 to the same phone, and none of these problems happen. I've tried contacting Humanware and Apple both, and I haven't gotten a very good answer from either.
Has anyone else had these issues? Thanks!

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Comments

By Holy Diver on Monday, March 28, 2022 - 08:41

I had similar issues when I owned a Touch Plus. Having the phone forget the braille note then repairing helped, in fact that was the only reliable workaround I could find. Depending on how much you use the USB port on the braille note you could get a bluetooth 5.0 dongle and just use that, it should help.

By Mitchell on Monday, March 28, 2022 - 08:41

It's good to know that I'm not the only one, but I wish this could be fixed in a patch of some sort. It's interesting that you had better luck with a Bluetooth 5 dongle. Question though: Do I need to specifically turn off bluetooth on the Touch+ itself to get the signal from the dongle, or do I need to do other things as well? Thanks for the response though!