Bug where iPhone 14 freezes on screen after call ends

By Ellie, 3 October, 2023

Forum
iOS and iPadOS

Hi,
Just experienced a very strange bug that caused me to have to restart my phone.

I callled a friend on FaceTime Audio and they were not available. After the call rang out, the ‘(Name) FaceTime Unavailable’ screen popped up, with the options to cancel, call back etc. When I tried to cancel it, I double tapped and nothing happened, though the double tap sound played. The same thing happened with Message and Call Back. I could not get to the Home Screen, app switcher, control centre, Notification Centre or lock my screen. I also could not turn off voiceover, and nothing happened when I pressed and held the Lock Screen and up volume button to power the phone off.

When I received another call, I could decline it but was taken to the ‘Call declined’ screen, where the same but was happening. I could swipe but not activate anything, and couldn’t do anything else. I ended up having to restart my phone.

I have an iPhone 14, running the latest iOS. Has anyone had the same bug?

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Comments

By Chris Hill on Monday, October 23, 2023 - 12:28

Sometimes just turning voiceover off and on will get it.

By Ellie on Monday, October 23, 2023 - 12:28

Unfortunately, when I’m stuck in the screen, I can’t even turn VoiceOver off and on again. I can’t lock my screen; using the shortcut doesn’t work and I also can’t ask Siri because that doesn’t work either.

By Steve Sawczyn on Monday, October 23, 2023 - 12:28

I encounter this bug a lot, especially when wearing AirPods for some reason. My solution is to just lock the phone, wait a few seconds and unlock it again, this often fixes things for me.