Thank you and a comment

By JPikula, 5 February, 2013

Forum

iOS and iPadOS

Good afternoon, everyone! I want to thank all those who assisted me with my inquiry a couple of weeks ago. I apologize that I did not respond sooner. I was able to copy the apps on my phone to my PC, so I got my question answered. Now for my second topic: I was streaming a podcast from the Main Menu page with iBlink Radio on my iPhone five yesterday. I did not want to listen to the entire podcast, so tried to exit the player. there was a button to pause play, rewind back fifteen seconds and a next track button. there was no way to go back. I tried shutting down iBlink Radio, but when I reopened it, I was right back where I left off. I decided to do a reset by holding down the Home and sleep buttons, and when I did, my phone went completely silent when I restarted it. There was no speech and no confirmation clicks. I had to call Apple Accessibility tech support to find out what went wrong. with the help of my sighted husband and the tech person, we found out that VoiceOver was turned of, as was my tripple click home feature. We had to go into settings, general, accessibility, VoiceOver to turn it back oon. This is the second time that something like this has happened to me in the five weeks that I have had the phone. the first time, I had OS 6, but the second time I had OS 6.1. Has anyone lost VoiceOver and the tripple click home setting on reboot? Thank you. Jane

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Comments

A known bug

There is a bug in iOS 6 where if you reboot your iDevice by holding down the power and home button at the same time, the accessibility settings are forgotten. In my case, this means that VoiceOver is disabled and there is no action assigned to the triple press of the Home button. For some people this only happens intermittently, but I've found that it happens every time.

While this is no solution

I can only offer you consolation. This is a bug that affects a bunch of us, and so far has no fix. The only way around it is to either have a sighted person do what you did, and enable Voice Over on the device, or, plug the device into iTunes and turn on accessibility there. It's a royal pain, but you are not alone.

Thank you and a comment

Dear DPinWI, Thank you for the reassurance. Since I am a new user of the iPhone, and not very familiar with iTunes, could you tell me how to get to where I can turn voiceover on in iTunes after I connect my phone to my Windows 7 PC. I don't think that JAWS or System Access works that well with iTunes. Thank you. Jane

Sure!

I find JAWS works reasonably well with iTunes, but it does require some self training to get there. If you haven't listened to the two part podcast on Freedom Scientific's FSCast, it may help get you up to speed. Connect your phone to the computer, and launch iTunes. Go to the Devices page for your phone, and make sure you are on the Summary tab. JAWS announces the tabs as radio buttons, but it's better to think of them as tabs on a multipage dialog box. Use the tab key to wend your way through the screen. You're looking for the configure universal access button. It's way down at the bottom, past the device info, software versions, backup options, and other options. Hit the configure universal access button, and then select the voice over radio button, then okay. That will get your phone talking. Then, you'll probably want to go into the Settings General Accessibility options on the phone to set things up the way you like them. When this bug bites, you lose all of your voice over settings, so you may need to reconfigure the rotor, and speech settings like hints and pitch change, depending on your preferences. I hope this helps.