apple watch 4 wrongly detecting falls

By gwen, 8 October, 2018

Forum
watchOS and Apple Watch Apps

On the evening of Tuesday October 2 2018, there was an apple watch update. I performed the update. I had had my watch for one week and one day with no problems. After that during the morning hours, either once or twice a day, the fall detection feature has gone off. I for the most part have been moving aroudnt e kitchen fixing breakfast or doing some other task. yesterday it went off twice, once at six a.m. (in the kitchen) and 11:09 a.m. quietly sitting on the couch reading a braille magazine. I have been working on this with apple support. I feel somehow it is related to something that was done in the update. I am soliciting feedback if anyone else has encountered this problem. Thankfully, except for yesterday when the watch battery was very low, i was able to cancel the alarm, but yesterday battery was too low to tell. i did call 911 and let them know that i had attempted to stop the alarm and to disregard if it had not been successful. any feedback would be appreciated. thanks.

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Comments

By Fatima.Hamoud10 on Wednesday, October 24, 2018 - 21:47

Have you tried disabling fall detection? You can do that by:
1. Open the watch app on your iPhone.
2. Go to general then emergency SOS.
3. Make sure that fall detection is turned off.
Hope this helps.

By gwen on Wednesday, October 24, 2018 - 21:47

In reply to by Fatima.Hamoud10

Yes, i did it for a while, and then decided that since that had been one of the primary reasons for getting the watch (i am over 65), that would not be very productive. Supposedly according to Apple when this happens it will keep "learning" my routine, but it is a bit of a stressful way for me to teach it to learn. But that was an excellent suggestion, and i thank you for it.