question about netflix

By techluver, 14 June, 2018

Forum
iOS and iPadOS

Hello,
I was wondering. when in the netflix app and I find a show I want to watch, I click download. It doesn't download the audio description track. Is there a way to fix this? Thanks.

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Comments

By leah on Wednesday, June 27, 2018 - 15:40

on your phone there is a setting to turn audio description on and off I think it’s an accessibility

By techluver on Wednesday, June 27, 2018 - 15:40

That doesn't seem to work for downloaded netflix content. i'm speaking to that specifically

By Remy on Wednesday, June 27, 2018 - 15:40

I download stuff all the time and have never had any trouble. In addition to the AD settings for your iphone itself, make sure audio description is selected in the audio track. You can do this while in the audio and subtitle section of the video window when it is playing. I don't imagine you'd need to enable it before downloading, but worst case, try that first before doing so.

By Kerby on Wednesday, June 27, 2018 - 15:40

If you have audio description turned on in your accessibility settings on your phone than it should automatically play audio described content. If it doesn't, it's more than likely that show isn't available audio described.