Help, the touchscreen on my iPhone no longer works when I am using a bluetooth keyboard

By Tienie, 7 June, 2016

Forum
iOS and iPadOS

Good day, I am using a Astrum Bluetooth keyboard with my Iphone 6S. At some stage, I am not quite sure when the the phones touch screen became inactive when using the keyboard? I have checked any where and every where but cannot find a way to get it working again.
Please help?

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Comments

By DPinWI on Thursday, June 9, 2016 - 16:29

Have you tried a full reset by holding both the Sleep and Home buttons for 15 seconds?

Sometimes going into the blue tooth settings and forgetting, and then reconnecting with a device can help. I don't mean just disconnecting, but actually forgetting or deleting the device from the phone.

You could try resetting or restoring the phone back to factory.