can't sync iPhone with iTunes

By Lielle ben simon, 18 February, 2016

Forum
iOS and iPadOS

hi apple vis members.
I would like to ask, why i can't sinking my iPhone with iTunes. I have a mac computer with the latest version of OS X and the latest version of iTunes. i uses in iPhone6 with ios9.
i have a one thought, isis in ckable doesn't original maybe it could be related?
thanks! you!

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Comments

By Lielle ben simon on Friday, March 25, 2016 - 22:26

hi, regarding to iTunes, i would like to update that i am managed. the cable doesn't was original and now it working wel.

By Fiona on Friday, March 25, 2016 - 22:26

Tip 1. Change another USB cable

Tip 2. Check WIFI connection.

Tip 3. Update iTunes to the latest version.

Tip 4. Turn off iCloud Music Library and iTunes Match on iPhone: Tap Setting > Music to turn off it.

Tip 5. Turn off "Show Apple Music" on iPhone: Tap Setting > Music to turn off Apple Music.

Tip 6. Turn off "Show Apple Music" on iTunes (Computer): iTunes > Edit > Preferences > General > Turn off Show Apple Music > Click "OK".