Audible app...are people using it, and still having problems?

Hi. I'm currently running iOS 8.4 on an iPhone 6 and this latest update has solved most of the accessibility issues. There are times when, for whatever unknown reason I'm unable to see the contents of my library, but closing the app from the app switcher and re-opening it seems to solve the issue. 9 times out of 10 it works just fine and you will have very few problems. I was in pretty active discussions with Audible here in the US and I stressed to them how important accessibility is by requesting that the app developers actually use VoiceOver in the beta testing stages so that they can find out what's causing these issues, and squash them before a new release is out. I have 4 audible books on my phone at this time, and have no problem navigating through them, setting the sleep timer, changing the speed of the book, changing other options such as how far back the apprewinds i.e. 10 seconds, 30 seconds...all that is completely accessible. All I can tell you is what I've seen and that's my experience which is pretty positive. Other folks were having problems but they hadn't updated to iOS 8 so I couldn't duplicate them on my phone here. Either way, that's what's happening at least with me. It is safe to upgrade.

I have over sisty books and have about 18 pages of listings, but not able to view all of them. When I scrole down to page two VO acts as if it's blank. I've refreshed the library and closed the app and restarted. I've sent the developers a email but will have to find the time to call as well. This does need to be fixed.

Audible 2.5.3. IOS 8.4 phone 6 I uninstalled & reinstalled last night. This morning it showed me all of my books that i have. I haven't tried to delete any at this point. Bookmark & resume of book placement works well for me.

I am also using Audible 2.5.3 with IOS 8.4 on an IPhone 5S. I have 66 pages of books in my library. I was having trouble getting VO to read my content after the first page of content. Flicking with my finger would get the app to stop reading after the first four titles or so. In fact, I was having that problem regularly and took to searching for the title using the search feature. For the first time this evening, I was able to actually see them all. Thank you for the suggestion of closing the app and restarting. I'm crossing my fingers and hoping it will work henceforth.

I am using the latest app version and IOS 8.4 on a 5S. After the first page of books, I can't see anything else. It's very annoying and the only way round it is to use the library search feature. Closing and restarting the app hasn't worked for me. Nor has the uninstall and reinstall idea Audible were recommending previously. I'm getting pretty fed up with this app I have to say. It used to work fine.

I was able to delete my book, but it took a while because it kept refreshing. How can this be stop. I prefer doing it manually.

I wonder if the folks having this constant refreshing issue are still using iOS 7? A while back someone reported that issue but they were still in iOS 7 land at the time. I can tell you that in iOS 8.4 there's no constant refreshing i.e. I'm able to navigate my library just fine without the screen refreshing constantly. So it might be time to make the jump to iOS 8 to solve that issue, if that's indeed what's happening.

I am using IOS 8.4 with the latest version of the Audible app, and everything seems to be working OK here. I don't like to have a lot of apps open, and this may explain what's going on. Also, I like to have only a few titles on my phone because it's easier to keep track of a few titles as oppose to a lot. Thanks.

I too like only having a few titles on my phone at any one time. I think I've only got two on there currently. However, surely I should be able to navigate the Cloud library properly? AS it is, after the first page of titles, I have nothing but blank pages even though Voiceover says "Page 2 of 31" and so on. I have no idea what to do about this and while it's hardly the end of the world, it's not entirely satisfactory either. For the avoidance of doubt I am using a 5S with IOS 8.4. i think I said this in my previous contribution but apologies if not.

Hello, I started a thread here a few weeks back regarding the Audible app, specifically 2.5.3, and the problem that I was having accessing the list of titles both in the cloud and on the device. It appears that a good proportion of people are having similar problems, where they cannot see their full list of titles. My problem was as described by several other people, namely that I could only have VO speak about six titles in the cloud, when I switched to the device I got an empty list; when I used a filter I got an empty list. Doing the varies VO refresh tricks didn't solve the problem..
I reported it to audible who told me that the problem had been solved (sic) despite the fact that they plainly did not understand the problem. They suggested the usual "log out. Delete the app, reinstall " which of course did nothing. I told them on several occasions that this had not solved the problem, and they plainly did not understand the problem. Worse, they did not understand that they did not understand the problem.
Tu say that it works OK-ish for some people who only have a few titles is not really good enough from audible. I pay them eight pounds a month for this service, and have spent over five hundred pounds over the years, and the app they produce does not allow me access to all those titles. And that is only because I am a VO user.
I do not advocate the ranting at developers whose apps are not as accessible as they could be. But in the case of audible, they do seem singularly unwilling to acknowledge the fact that there is a problem with their app, even though it is only a problem encountered by some of their VO users.
TBH I feel like I have reported this problem to them so many times now that they are not going to take much more notice of me. But if anyone else would like to report the error to them, then hopefully they might actually recognise that they do have a problem.

I'm running everything current on an iPad Mini and iPhone 5S.

Every so often when I switch devices, the book doesn't sync. Other than that the only issue I'm having is the need to turn off sounds when listening to books because the app constantly clicks.

I don't love this latest version, but it's not at all broken for me.

Audible doesn't seem to care too much about its blind customers though, since most of their emails contain only images. Drives me bonkers.

Clearly this still is a live issue, then. yet the thread has taken a very desperate turn for those of us experiencing this: where we are at is that we have a problem that Audible thinks it has solved and, worst of all, that it refuses to be convinced it has not solved. So unlikely anything will be done about it. What's to do, folks?

In the latest version released early August, the scrolling behavior is dreadful for me. Nearly impossible to view all titles properly. Used to happen once in a while, but now is ridiculous. Makes using the app a very unpleasant experience indeed.

I am running ios 8.4 with the latest Audible app (early August 2015). I, too, am very disappointed. I have shared myconcerns with Audible. Most of the time, my book list is empty. Occasionally, I see perhaps one page of titles, usually not. Moving between Device and Cloud usually results in empty lists. Although I can *page* through pages and pages of my books, I do not see them listed.

A long time ago, the Audible app was pretty accessible. I would think that when it comes to audio-based books, blind women and men would comprise a reasonable subset of their users and accessibility would get more attention.

Audible was just updated and the whole problem of books not showing up has been resolved for me, finally. If you haven't yet updated, do so and see if that fixes your outstanding issues with the Audible app.

HTH

I just downloaded the recent audible app and have no longer issues with it. I went to all books and I could see all my audiobooks by sliding right. The refresh it seem to be history. Crossing my finger that it will not come back. Using iOS 8.4, iPhone 6, and current audible that cane out this week.

Glad to hear the app is working well for both of you. As for an update, I'm running version 2.54 on 8.4 released on 3 august with no sign of an update, and still awful on my end unfortunately. Perhaps new update will show up soon.

I've updated to the latest version 2.5.4, and it is an improvement, for me at least. That said, there are still remnants of the original scrolling problems. I can read lots more titles in the list, but there are still some titles that are not showing up. They are quite old titles, but it would still be nice to see them there.
One other thing that has improved is the layout; each title is on one line now with a menu button under it.
All in all, quite an improvement. There is still a little bit of work to fully fix it, and we can hope that Audible will realise it and get round to it.
But for now, anyone who was having problems should probably give it a go (at your own risk though!! )

Most of you may be aware of this workaround, but if not, I'll post it. I've found the best method to deal with this annoying behavior, if you have multiple pages of books, is to toggle VO off and on once you've changed pages. Seems to be the quickest way to get things working again. So once you've advanced a page by using a 3 finger swipe right, toggle VO and instead of showing the tabs at the bottom of the app as usual, VO now sees the appropriate content and this seems to be reliable. One step that you'd ideally not want to endure, but for the moment, the best way of getting where you want to go apparently.

well, I have had a little look at the new app. Only a cursory one as am at work, but the update does seem to have fixed the problem. By the by, I also swipe up and down to change pages, not left and right. Well done Logan for getting Audible on the case with this one. your email was very well written, and polite which is sometimes missing from some communications I have read on similar matters, and we would appear to have a result.

Version 2.5.5 on iPhone running 8.4 still has problem with scrolling through pages of books and not hearing them with VoiceOver. On occasion, it works as desired, but more frequently than not, you have to use that trick of turning VO off and then on. Fortunately, that seems to work, although it is not a fix, just a way to live with the problem.

I have not noticed anything else that is a current concern. I agree that the new layout is nice, making it much easier to look at what titles you have in your library.

Hopefully, 2.5.6 will address the scrolling of pages and being able to read them with VoiceOver.

It refreshes and this is a pain. The previous did not do so. It took two tries to delete an audio book because of refreshing.

I've never had the issue of refreshing, but I remember a while back ago, someone mentioned that when they had this issue they were using iOS 7. More and more, these apps really are optimized for iOS 8, and very soon, iOS 9. I'm not saying that having that version of the os is the problem, and I'm not even saying that upgrading to iOS 8 will solve the problem. What I am saying, though, is I, as well as many others, don't have this issue. I'm one of these rare people who don't put many many books on my iPhone. If I'm lucky i'll only have maybe 2 or 3 or maybe even 4, which is probably why I've never encountered this scrolling/refreshing thing. Also, if I want to download a book from my library, I use the search function and can usually find what I'm looking for farely quickly.

In response to earlier query...

I suspect the earlier post suggesting scrolling right was just a simple oops in writing up the feedback. Three finger right and left swipes do work under circumstances of wider pages, I believe, but the Audible app scrolls pages with three finger up or down swipes. Up and down scrolling of pages can also be done from a BT keyboard with Option UpArrow or Option-Down-arrow.

On a different question, I have not recently had a problem with refreshing getting in the way with the Audible app. Perhaps I am simply used to working around it, or perhaps it really is not a problem for my configuration.

I'm afraid after this latest update, the scrolling problem is back for me, with a vengeance! I do not know what is going on, really I don't. It appeared to work under the previous version, but it is well and truly broken again for me folks.

Apologies all. Haven't been on the site for a few days. Life getting in the way. Of course I meant to swipe up or down to change pages in the app. Brain not working properly evidently. In the latest update, I believe the scrolling issue still persists. I've tweeted them, but Logan's efforts seem to have been much more productive. It would be really nice if they'd fix this, though the previous workaround I described, toggling VO and swiping up rather than right, seems to work relatively well, if monumentally inconvenient. Apologies again for inaccurate information and for eliciting possible confusion in everyone.

1. When people say 'scrolling', can we assume we are referring to going to the next page of books in a list? If not please explain.
Yes, the problems concern the ability to advance or select between multiple pages in a list of books.
2. I haven't experienced an issue with refreshing, not to the point that I notice the behavior, though VO does make the refreshing sound when deleting books.

3. Did you have a 'refresh' problem on the following, again, say yes or no for each version:
a) 2.5.3 No.
b) 2.5.4 yes.
c) 2.5.5 Yes.
d) 2.5.6 Yes.
5. Which IOS version are you running?
IOS8.4.

After sustained exploration and investigation with the latest version, 2.5.5, I'm pleased to report the app seems to be significantly improved for me. Using the all titles filter, all of my content does appear when swiping. The app has been inconsistent and reverted to previous behavior eventually in older versions, so I'll post again if things change for me.