Help needed with BBM for iOS

When you get a voice note, it should come through as just saying "Voice note". If you double tap on this, the voice note should play. As for replying, next to the text field where you type your message, there is a button that says "qs enabled button". Double tap this and you should have a list of other things you can send, such as pictures, files, location etc. There should also be "touch and hold to record voice note" and if you flick right from this there is a voice note record button. Double tap and hold on this button and keep your finger held while you say whatever it is you want to say, then release your finger. It should then send. I'm not sure about cancelling them and stuff as I don't use them that often.