An Issue with TapTapSee

i am curious whether or not I am the only one running into this identification issue and whether or not I am the only one that hopes that the developers might change the way things are done so as to minimize such occurrences.

I feel bad about Criticising this great app in any way, but this issue is making what I am trying to do more difficult in some cases rather than making things easier. I subscribe monthly, so the issue isn't costing me pictures, but it does cause frustration and makes one major task I need the app for to be more difficult than it needs to be. I have a lot of respect for the people who do identifications for Taptapsee, but I've found an area where I think they need improvement.

I am a serious movie collector and I am spending hours upon hours catching up on making braille labels for my Blu-rays and DVDs. Taptapsee has been an amazing help with this when things go right, but they seem to go wrong far too often. What the identifiers at Taptapsee need to do is realize that when a user puts a movie in front of the camera, they generally would like to get the title and when a season of a TV show is put in front of the camera, the user probably wants the season number along with the title.

I know that with some movies, the design of the cover makes identifying the title difficult or maybe even impossible. I had one movie that I took a picture of nearly 30 times, cover and spine both and all I would get was black movie box or black and silver movie poster. I finally gave up and found some sighted help. The movie turned out to be 'The Game' with Michael Douglas and the cover was indeed black and silver. The title was apparently best described as lighter black on darker black with silver lines running around the border. I absolutely understand why neither the computer nor any person who got this image could figure out the title. A person with better than 20/20 vision had trouble with it in person. Identifying it through a picture had to be highly unlikely if not absolutely impossible.
But there are many others where the covers are clear and readable and the picture is nice and clear, this I've confirmed with several sighted individuals. I have gotten results like Black and red DVD cover, Movie cover with Angelina Jolie and all kinds of others with some sort of physical attribute of the movie case described, but with no helpful identifying information. When I get results like this I find myself wishing for the ability to send a twitter sized message like title please, season number please to the human identifiers. Another example, I have nine seasons of the show 'Supernatural, with some of them I've gotten Supernatural Season 4, a useful identification. With others I've gotten Blu-ray case with movie poster or Supernatural DVD. These are not really all that helpful.

I've gotten so much good use out of this app, that I hate to say a single negative thing, but I really think that it is likely that the majority of people who send a picture of a movie are looking for the title and the number of the movie if it is part of a franchise like The Transporter, one that gave me some trouble just today, perhaps which movie it is like the original Total Recall versus the remake and the season if the picture is of a TV show. I don't mind getting a performer's name or other information, but I think the priority should be on the previously mentioned information. I hope I am not just being unreasonable because of the frustration each one of these odd identifications that don't really identify cause meBut to me, part of the point of Taptapsee is to allow blind users to perform some tasks that previously required sighted assistance and not getting the basic information in these cases is forcing me to go back to using sighted help more often than I would like.

As I said before, I understand that some of the elements on some of the movie covers might not be readable, particularly in a photo, but this is not just happening with difficult to read titles, Some of them are very clear. i just think that the folks at Taptapsee might need to implement some sort of policy on identifying media. In the case of difficult to read covers, I would even suggest an error message like Title of DVD movie unreadable. That at least would be less frustrating than Red and Black DVD case and all of the other identifications that don't really tell me what movie I am holding. I think the same should apply to CD cases, books and any other media with a title and other information on the cover or spine.

Again, apologies if I am being unreasonable here, I just have been getting more and more frustrated every time this happens and if nothing else, I got to vent a bit. I think Taptapsee is one of the best apps on the app store, hands down, but even the best of products can sometimes use some improvement.

Regards,

chris