Dear AppleVis Community,
I’m writing on behalf of the WeWALK team, and we’re excited to introduce WeASSIST, a real-time visual assistance service designed to support blind and low vision users in navigating everyday tasks more independently.
Many daily situations can become stressful very quickly: finding the correct entrance to a building, using an inaccessible payment terminal, locating the right platform in a crowded station, identifying the right product among similar packaging, reading a printed notice, or figuring out an unfamiliar machine with unlabeled buttons.
WeASSIST is designed for exactly those moments.
Through the WeWALK app, you can start a live video call and connect with a professionally trained agent. Using your phone’s camera, the agent can interpret what is around you and guide you step by step based on what you need in the moment.
Some situations where WeASSIST can be especially useful include:
• Finding the right entrance, desk, gate, platform, pickup point, or nearby location.
• Navigating unfamiliar indoor and outdoor spaces, including airports, train stations, hospitals, hotels, and shopping centres.
• Reading printed mail, forms, signs, labels, or handwritten information.
• Distinguishing between similar products, checking prices, or confirming details such as expiry dates.
• Handling tasks that become difficult when accessibility is incomplete, such as kiosks, websites, payment machines, self-checkout systems, or household appliances.
We also want to highlight that WeASSIST is not limited to Smart Cane users. Anyone can use the service through the WeWALK app, even without a smart cane. In addition, users who have a WeWALK Smart Cane receive 90 free minutes per month.
Our goal is not only to provide assistance, but also to help people act with more confidence in situations where they might otherwise hesitate, postpone a task, or need to rely on a stranger nearby.
As we’ve recently launched the service, all new users receive 45 free minutes to try WeASSIST. We also know affordability matters. That’s why WeASSIST is priced to be approximately 40% more affordable than similar professional visual assistance services, helping make this kind of support accessible to more people.
We would truly value your feedback. If you try WeASSIST, your experience and suggestions will help us improve the service for the community.
If you have any questions, suggestions, or feedback, please feel free to reply to this post. We’d love to hear from you.
Sincerely,
The WeWALK Team.
Comments
What makes this different from BeMyEyes
Yeah the volunteers aren't trained but I don't se the point in paying for a survice when i can get it for free?
prices
How does this differ from services like Aira? What is the monthly cost?
Pricing model
Will definitely give the free trial a go.
What though is the pricing model after that? The main reason I’ve never signed up with Aira, beyond the free 5 minutes, is because you have to take an expensive monthly subscription. If you could simply pay as you go, I’d do that. I only need such services from time to time, so a subscription doesn’t make sense for me.
agree about pay on a per use basis
Subscribing to services like Aira and this new one wouldn't be a practical expense for me. However, if I could pay a fee every time I legitimately need a service like that, I'd have absolutely no problem with doing that. I would think/hope that only paying for what a person actually uses might lower the overhead costs for services like this, especially those that are primarily AI-based. If people constantly use assistance like this, then subscriptions make sense, but for those of us who just need to get a quick question answered every once in a while, there really needs to be a more budget-friendly option.