AIRA rant

Let me preface this post by saying I know I'm beating a dead horse and am not actually expecting anything to come out of it, but I would like to hear from others.

It honestly blows my mind that to this day, AIRA has next to no self service options.
You can't subscribe without calling support, you can't change your plan without calling support, you can't cancel or manage your plan without calling support, and if you just decide to stop paying, they won't revert you to the free plan.
Instead, your account essentially gets flagged as inactive and you have to call to reactivate it.

How is this possible?
Wouldn't it benefit them to give us self service options?
Less support calls and more money for them?

There have been plenty of occasions where I'd gladly subscribe for a month where I know i'd likely use it, then cancel until I needed it again.

Better yet, let us have a pay as you go option please?
I genuinely don't understand this.
I called in today to get help signing PDF's, only to be told to select the Adobe acrobat" option which wouldn't be an issue, except for the fact that this call was using my five minutes which wouldn't renew for another 48 hours; and that's assuming I don't get that cursed priority provisions message.

Not only that, but I originally did select the acrobat option, but could no longer attach files afterward.
This whole thing really makes me sad too because most of the agents I've worked with have been super nice and helpful, but I feel like this is all intensional since they don't really have competition and they know it. Anyway, now returning to our regularly scheduled program.
I hope everyone had a good easter and got lots of chocolate.