poor signal when using Aira with meta glasses

By Alicia Krage, 22 March, 2025

Forum
Assistive Technology

Hi everyone,

Another tech question for you all.

Does anyone have any solutions to poor signal when using Aira with the meta glasses? I turned off WiFi during the call but that didn't help much. Maybe I should turn it off beforehand?

Any tips from past experience would be nice.

Options

Comments

By Icosa on Sunday, March 23, 2025 - 11:53

Before taking this step I'd strongly recommend researching whether you can even get a 5G signal in your area. Upgrading your phone when you're not in a 5G area is just a waste of money, here in the UK for example 5G signals can be patchy just 5 or 6 miles away from a city which is supposedly 5G enabled.

By MarkSarch on Sunday, March 23, 2025 - 12:10

Hello!
it depends if you are having issues only with video calls with Aira.
I suggest turn off wifi before star the Aira call.
Also if your cellular signal is not to strong even 5G shows at the status bar I highly recommend disable 5G under settings and only use 4G LTE which is more stable and reliable in some areas.
And finally if you do not have any problem with call a volunteer using Be my Eyes or share your view definitely its Aira problem.

By Alicia Krage on Sunday, March 23, 2025 - 13:39

I'm not honestly sure what bluetooth version my phone uses. Thanks for the tips, though.

By Alicia Krage on Sunday, March 23, 2025 - 13:41

Also, I'm using an iPhone 15 it's a little over a year old. I've only had this happen in certain places, this was outside my apartment complex so maybe turning off WiFi before the call will help.