iPhone 13, VoiceOver persistent issues

By Manolo las Cardi, 4 February, 2025

Forum
iOS and iPadOS

Since iOS 17 Voiceover on my iPhone 13 has too many bugs, they still aren’t fixed in iOS 18 and honestly I’m so annoyed about the stability worsening and the lack of optimisation that iOS is currently facing, regarding accessibility.
Voiceover gets muted for short periods of time: When I’m doing something, Voiceover loses speech for a moment, and then comes back. Although it happens very occasionally, I find it very annoying and frustrating.
Voiceover gets extremely slow while browsing the Internet, mainly if there’s a photo or a video that is playing.
Voiceover also stops while reading documents and Web pages in some apps, and when it happens, the cursor jumps to the top of the page, or simply the voice cuts out.
I’ve tried everything I can think of, but all to no avail, from resetting all, factory resets, to calling Apple. Nothing fixes it, and tech support is so unresponsive.
What should I do? This is not the first time I send feedback about this. Seriously! What’s happening? Why does Voiceover have become so glitchy and unreliable lately? I just wanna know.
Any help is greatly appreciated.
Thank you

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Comments

By Brian on Friday, February 7, 2025 - 12:25

Have you tried using different voices to see if you get a different experience? For example, I know if you use an eloquence voice, or a low quality vocalizer voice, the phone will generally have less auditory lag than a higher quality voice. For what it's worth, I am running iOS 18.2.1 on an iPhone SE 2022. My iPhone is essentially a modified iPhone 13. I am not having the issues that you are having. Which is why I am wondering if it is perhaps related to a particular voice that you were using.

By TheBlindGuy07 on Friday, February 7, 2025 - 12:25

All these bugs are there for me too and from iphone xs to my current iphone 14. We unfortunately can only just cope with it. Voice doesn't affect this as they are software issues.

By TheBlindGuy07 on Friday, February 7, 2025 - 12:25

I mean the voice cutting itself has improved a lot on ios 18 yes but especially the web bug is easy to trigger just do a google search on safari having youtube videos at the top for example. I have an iphone 14 which has the same cpu as the one of 13 pro so...

By Brian on Friday, February 7, 2025 - 12:25

I honestly want to say that I do not get this, but maybe I do and do not realize it? Could you all please explain exactly what you mean with this particular issue?
Honestly, I am just lost here…

iPhone SE 2022 | iOS 18.2.1. VO and Siri are both using Siri voice 4.

By jim pickens on Friday, February 7, 2025 - 12:25

Okay, I’ve got a couple of these, but they're not as bad as in your case it seems. Videos play just fine. Yes, read all is currently kind of broken on the web specifically, because depending on the site, it'll just say close, close, close, close, close, etc. and then freeze. But I don't think that's a voiceover issue so much as it is an HTML issue since on other more accessibility compliant websites it works perfectly fine. The speech cutting out for no reason sometimes also happens to me and I find going home or turning off voiceover then turning it back on again fixes it. It's really occasional, maybe once every couple days at most. I don't see the rest of your bugs though.

By Manolo las Cardi on Friday, February 21, 2025 - 12:25

It happens with all the Voices. Uso la voz de Paulina De Español de México como voz principal. Los cortes de audio son muy recurrentes.
The speech also keeps cutting out when I use the Samantha English US voice.
When I’m on WhatsApp, the cursor randomly jumps to the text field while reading any message, and other apps such as Instagram or Facebook also have unstability issues with Voiceover.
When will Apple fix these bugs? The speech cutting out and the Web browsing slowness are happening to me since iOS 17

By Abdulwahab on Friday, February 21, 2025 - 12:25

I think it could be related to being multilingual, o using high quality voices.
I have an iphone 13 i think especially the ram has some affect on that.

By Abdulwahab on Friday, February 21, 2025 - 12:25

Just a reminder that android users don’t suffer from such issues, every blind should consider all options when choosing a new phone.

By Manolo las Cardi on Monday, April 21, 2025 - 12:25

VoiceOver on iOS 18.4.1 still cuts out unexpectedly while reading continuously any webpage using the two fingers swipe from the top gesture to hear all, No matter the voice I’m using, this problem still persists, even on Safari. This is driving me nuts.
I shouldn’t wait that long for Apple to fix this annoyance.
I’ve already sent feedback to Apple multiple times, no joy. These bugs still aren’t solved and it seems to me that they just don’t care about accessibility anymore.
I expect VoiceOver to work pretty stable and entirely errors free, but All I’m getting are persistent bugs and disappointments

By Dennis Long on Monday, April 21, 2025 - 12:25

First, I understand your frustration. However, some bugs are harder to find and fix than others. Second, Apple has a very good track record on accessibility,
so I would call Apple Accessibility; maybe they have an idea you haven't tried.

By Magic Retina on Monday, April 21, 2025 - 12:25

For what it's worth, I have been having all of these issues on my iPhones 13 and 14 (both Pro Maxes) since iOS 17 was rolled out. I have called Apple Accessibility multiple times to try and solve any of them, done many full system resets and factory resets, and nothing has changed except things like the focus bug getting worse with every update. It's incredibly frustrating. I am so jealous of those of you who don't have to deal with this. No help from me alas, but just someone chiming in to say it's happening to them too.

By David7o4g5 on Friday, May 2, 2025 - 08:25

iPadOS 17.7.2 and iPadOS 18.4.1 half the same thing on iPad seven generation and honestly, it’s very, messed up!
They should fix this. I didn’t have those issues at all on iPadOS 16.0 to iPadOS 16.7.2 well, if you want to minus the voiceover crashing issue at the time with iPadOS 16.3.1 to iPadOS 16.5.1 (c)
And yes I do agree with that because my iPad six, iPad seven, iPad eight, and iPad ninth generation have the focus navigation bug as well it was an issue a lot of time with iPadOS 17.1, and iPadOS 17.5.1.
And I can tell the difference, and for iPadOS 18.0 to iPadOS 18.4.1, pah, let’s just say it’s not even a buck fix update.
In it they let you know I only have two iPads that is running iPad OS 18.4.1 well I have one iPad seventh generation running iPadOS 18.5 public beta three, and iPad ninth generation running iPadOS 18.4.1, I have one iPad seventh generation still running iPadOS 17.7.2 and the same thing applies to the iPad eighth generation. my iPad six generation running iPadOS 17.7.6.
It honestly is a shame how much of a declined a voiceover happened forgotten. Some of my friends don’t see the issues and honestly, respectfully to my friends, they have sort of vision so they really use VoiceOver that much so they can’t 100% tell me that they don’t experience that issue.

By Muhammad Saidinas on Friday, May 2, 2025 - 12:25

Hey there. I'm a fellow iPhone 13 user here as well; I can confirm that I have some of the issues too, even worse if I have automatic language switching enabled. I believe this is pretty much VO's problem, not a hardware problem. I mean, yes, the IP 13 is old, but it could run heavy-sighted games just fine, so why not for running VO optimally, which I believe doesn't take as many resources as heavy games? For those who said that they don't have this problem, I think it is happening as well, but you just got used to it. I'm really curious though, if you think that you don't have this problem, can you show us a recording? we can identify it together.
also, Ever try opening the settings app and scrolling down with the swipes? You will notice VO will slowly become very sluggish if you have plenty of apps down there. This has not been fixed since I was using an iPhone 5s. You can try this too on the app store and check your list of apps. Funny how a good screen reader can't even handle a large list of items lol.
And no, you can't rely on the track record of Apple alone; a track record is just a track record, a history, a thing of the past. We never know if the internal team of Apple decided to lessen their focus on accessibility in favor of something else. big company got bigger priority, after all.

By David7o4g5 on Saturday, May 3, 2025 - 08:25

Honestly I do agree with you on that one. It’s a pretty good screen reader feature, except it cannot handle big list of items. My Samsung phone can’t handle this not my iPhone 12? how interesting