YouTube app frequently crashing as of yesterday

By Luke, 6 December, 2024

Forum
iOS and iPadOS

I’ve got the latest model of the iPhone SE, and this issue has persisted from running iOS 17, latest version, to updating to the latest version of iOS 18 yesterday. I have updated to the latest version of the YouTube app, uninstalled and reinstall the app, restarted the phone, and tried anything else I can think of, with no luck. Essentially, I’m experiencing frequent YouTube app crashes, especially when interacting with the comments system. One reliable way I can trigger the error is by trying to sort comments under a video, such as by recent. Double tap on the sorting option and the app immediately crashes. When you go back in, you get a dialogue Box Acknowledging that the app crashed and offering to take you back to the video you were watching. This also happens every time I try to post a comment. I can type a comment, but when I hit send, boom – the app goes up and smoke. It’s especially concerning that none of the troubleshooting steps have resolved this. Anyone else running into this? I guess technically I can’t say for sure it’s a voiceover issue, since I have no way of removing from the equation, otherwise I can’t operate the app.

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Comments

By Zoe Victoria on Saturday, December 7, 2024 - 06:42

I'm also having the same problem. I have the latest version of the app on my iPhone 13. The crashes are so annoying!

By Luke on Saturday, December 7, 2024 - 06:42

I agree – it’s annoying and pretty much breaks full usability of the app. Users who strictly only watch videos and don’t interact with other features might not notice it, but for the rest of us, it’s completely dysfunctional. I’m going to submit feedback through the YouTube app and would encourage others experiencing this issue to do the same

By TheBllindGuy07 on Saturday, December 7, 2024 - 06:42

I confirm. On the rc version of ios18.2 and the latest of yt each time I try to post a comment the app crashes.

By Brad on Saturday, December 7, 2024 - 06:42

I'm not a fan of their google support, but it's another place.

The youtube website buttons are labeled badly now, we just have to deal with it.

By TheBllindGuy07 on Saturday, December 7, 2024 - 06:42

Apparently even a simple 3 finger swipe up on the comment section also make the app crash...

By Brad on Saturday, December 7, 2024 - 06:42

I'm going to check it out, and will be using it for as long as i can.

By Brad on Saturday, December 7, 2024 - 06:42

It's basically a youtube page with some tabs at the bottom.

You can't lock the phone, perhaps you can if you pay for it but that's what premium is for.

So, not for me but if you use it, have fun!

By Brooke on Saturday, December 7, 2024 - 06:42

I can't believe I never heard of the app you recommended, got it now and will probably pay for premium.

By Winter Roses on Saturday, December 7, 2024 - 06:42

I posted a comment a few minutes ago, and I didn't have any issues. Strange. Somebody posted on Facebook in one of the iPhone groups, that they're having problems changing the playback speed on YouTube videos? Anyone else experiencing this issue? This was my response that I posted over there.
Actually, when you go on the menu to change the playback speed, it does work. The problem is, voiceover isn't announcing the playback option that you're choosing. Once you double tap on the speed that you want, if you dismiss that menu, the speed changes. At least, it does for me. Like I said, the difference here is, the screen reader doesn't tell me what is selected. Before this happened, whenever you selected the speed you wanted, it would take you back to the video, and then you would play what you're watching from there with the new speed added, but it doesn't seem to work that way anymore. Once you choose the speed you want, just dismiss that screen using the prompt, and don't close the app. The speed will be added to the video, but it doesn't notify you, or go back to the video screen automatically. 

By Brian on Saturday, December 7, 2024 - 06:42

It's on the App Store. I'm pretty sure if it was illegal, Apple will take it down sooner or later. Keep in mind though, it has been on the App Store for quite a while. Unfortunately, I cannot find a way to use it while the screen is locked, and I pay for premium.

@Brooke, glad you are digging the app. Personally, I have never really liked the official YouTube app. They're actually used to be one, years ago, that was designed for voiceover users. I think that app has gone the way of the dodo bird, unfortunately.

By Brian on Saturday, December 7, 2024 - 06:42

I forgot to mention this about Enhance YT. It also comes with a Safari extension, so YouTube links click from there should also not have any ads. 🫡

By Matthew Whitaker on Saturday, December 7, 2024 - 06:42

same here. I submitted feedback earlier today. The home feed keeps scrolling back to the top of the feed after scrolling with voiceover for a little while. so annoying.

By YEG Derek on Saturday, December 7, 2024 - 06:42

I'm running Youtube 19.47.7 on an iPhone 12 mini with IOS 18.2 release candidate. I am unable to make selections on the playback speed screen. The controls are not spoken, and the procedure you described didn't work for me. Shortly after updating, the playback speed section had a slider which could be set in increments of 0.05. This new playback speed setting did not remain accessible long. The problem I described persists in spite of deleting, restarting, and reinstalling the app. I agree that Google support is not helpful. I have submitted feedback to Apple.

By Brian on Sunday, December 8, 2024 - 06:42

I figured this one out, and once you read below you are likely going to scratch your head and ask, "why"? So, to get this to work, do the following:
1. Go to settings, general, PIP.
2. Turn off auto PIP.
3. Hit the back button in the upper left corner a couple times to get back to the main settings page, then close the Settings app altogether.

To listen to a YouTube video while your phone is locked, open Enhance YT, find a video and tap on it to play. Lock your iPhone. Hear the video will stop, however if you wake your phone up, typically you just move your phone if you have Raise to Wake enabled, otherwise pressure side button or put pressure on the screen to wake it up, and then do magic tap. This will get the video to play while the phone is locked.

One last thing, make sure you not have another media playable application in your app switcher while doing this, otherwise that particular app may take over the magic tap play controls. Just a heads up.

Enjoy!

By Lee on Sunday, December 8, 2024 - 06:42

Why this site is so good. One of us somewhere finds solutions even from left field that nobody would think of and shares them. Good find Brian.

By Zoe Victoria on Sunday, December 8, 2024 - 06:42

On the Enhance YT app, is there any way to make it so that the videos aren't muted every time I play a new one and I have to unmute it. This is annoying. Better than the app crashing all the time, but still annoying.

By Brad on Sunday, December 8, 2024 - 06:42

I'm not so I don't know what they are but you could look there if you're in the US.

I'm not using the app anymore but on the homepage there was a unmute button somewhere, I think I pressed it and the video I tried worked with no issues.

By Brian on Sunday, December 8, 2024 - 06:42

This may or may not fix the issue. Try going into Settings, Accessibility, Motion and near the bottom of this screen there will be an option to enable or disable automatic video previews. Try turning this on, and see if that helps.

By Luke on Sunday, December 8, 2024 - 06:42

I don’t know if I’m just experiencing a moment of reprieve or if maybe Google pushed a fix, but I’m able to leave comments, sort comments, scroll the comments and generally navigate about the YouTube app without any crashes as of Saturday night. Are others having the same experience now, too?

By Luke on Monday, December 9, 2024 - 06:42

So strange! After about 24 hours of the comments working correctly in the YouTube app, it has gone back to the behavior I originally described in my post. What the hell is going on? YouTube needs to get it together. This is so frustrating

By Brad on Monday, December 9, 2024 - 06:42

The buttons on the website are still labeled oddly.

I would contact BeMyEyes about this but honestly their "experts" are not that at all.

By TheBllindGuy07 on Monday, December 9, 2024 - 06:42

No luck for me I've rebooted my phone many times per day and made sure I'm on the latest version but it crashes every 20 minutes or so, when I post comment or scroll through them, when I brows as usual too...

By Manolo las Cardi on Tuesday, December 10, 2024 - 06:42

I’m having this exact same problem in my iPhone 11 since this Thursday, the YouTube app crashes very frequently when I use VoiceOver, mainly when I try to post or delete comments. Sometimes it happens randomly, even while opening any video or notification.
Nothing have fixed it for me, I’ve reinstalled the app countless times, and even did a factory reset to my iPhone. No luck, the issue keeps persisting no matter what.
This is really driving me nuts. The app became So buggy out of the blue for me as well

By Brian on Tuesday, December 10, 2024 - 06:42

This is why I use a third-party app for my YouTube needs. The YouTube app, the official one that is, has been buggy for quite a while. Even before the whole comment issue that is going on now. At least for me. 🤷🏽‍♂️

By Luke on Wednesday, December 11, 2024 - 06:42

Hey folks. I've sent emails to both Google and Apple's accessibility teams, and I'd encourage anyone else experiencing this issue to do the same. Also, please go to Settings, Help and Send Feedback in the YouTube iOS app to report the issue there, as well. The more of us who submit helpful, detailed reports of the issue, the more likely we'll eventually get someone's attention. Here are some useful contacts:

Google Accessibility Support (note: the description field of the form doesn't like line breaks so keep everything as a single paragraph):
https://support.google.com/accessibility/contact/contact_google_disability

Apple Accessibility Email Inbox:
accessibility@apple.com

By Samanthia on Wednesday, December 11, 2024 - 06:42

In the enhance yt app, is there a way to browse videos while playing a video in the mini player? I tried just tapping one of the tabs like subscriptions while a video is playing, but that seems to close the video player because the video stops playing and the speed setting is reset.

By Brian on Wednesday, December 11, 2024 - 06:42

Hi Samanthia,

I do not use the mini player feature very often, but I would think not. As I understand things, the mini player is meant to be a very minimalist play control for the application. If you want to search for other videos, you will likely have to step out of the mini player in order to do so.

HTH.

By Mister Kayne on Thursday, December 12, 2024 - 06:42

Same issue with the application on my iPhone 12 IOS 18.1.1 I am going to Tweet about it to Google accessibility I suggest you all do the same. Use this thread to show them how many users are facing this issue

By David7o4g5 on Thursday, December 12, 2024 - 06:42

I’ve been noticing this issue. It did not start to happen more frequently since yesterday, December 10 and lately every time when I try to edit the description, the title, the time of schedule and edit a time schedule for a video that is already uploaded, and also writing hey, comment, and I also witness this issue as well both of my iPhone 12 i’m not sure about the XR and I noticed this also with the iPad seven and iPad eighth generations, not software bug, 17.7.2 and 18.1.1 it was OK. They released an update recently.
And whatever that is, is triggering the app to malfunction not to mention even the YouTube student is also starting to have its effect as well. I don’t know why YouTube is getting more and more crappier because I noticed a crashing when editing a title or description for a video to upload back in early 2024 and now it’s been happening more frequently and Yep, you’re not long. I edit a comment the other day and it was like last night and boom just like that a crashed.

By Samanthia on Thursday, December 12, 2024 - 06:42

Yes, I think so. Try this. In the app, go to your library tab, then your account, which is near the top just to the right of the search button, then settings, then general, then you should find a toggle that says Video previews Video previews will play as you browse Home and Search. Make sure this is off. See if that does it.

By Samanthia on Thursday, December 12, 2024 - 06:42

Thanks for the answer. I'll keep playing with it. I often browse my subscriptions list to look for the next video I want to watch while a video is playing, so I would really like to find a way to make this work in the app. Other than that one issue, I'm really liking this app a lot, and I encourage everyone else to at least give it a try. One big accessibility improvement I found over the YouTube app is when looking at the video discriptions and trying to activate links in there. The Enhance Youtube app formats it in paragraphs like a webpage so you can swipe right to read and get to individual links and know what they are. This is nearly impossible to do in the normal YouTube app for descriptions with a bunch of links like product recommendation videos. You can get to the links, but good luck trying to figure out what each of them is for.

By DMNagel on Thursday, December 12, 2024 - 06:42

It turned out, that South Africans currently don't have access to customisations. Appreciate the help though.

By Nico on Thursday, December 12, 2024 - 06:42

My youtube has also started crashing since about Saturday night. I can reliably reproduce it by scrolling far enough in the comments section, creating, deleting, or sorting comments. Strangely, the crash that happens when scrolling far enough does not occur on shorts, but there may be a chance that it crashes immediately after scrolling far enough in the comments section of a short, then switching to a long-form video.

By Brian on Thursday, December 12, 2024 - 06:42

You were asking about stopping videos from automatically playing when you start the app? I posted a reply earlier in this thread, explaining how to enable or disable the auto playback of videos. I will explain it here as well, and provide a link to the reply. You can also find it by scrolling up several replies as well.

Basically, on an iPhone, if you go to settings, accessibility, motion, and at the bottom of that screen, you will see an option to enable or disable the auto playback of videos. Unchecking this should fix it for you.

The link below is my reply to somebody else regarding this issue.
https://applevis.com/comment/179669#comment-179669

By Luke on Thursday, December 12, 2024 - 06:42

I just updated my YouTube iOS app from version 19.49.3 to the latest, 19.49.5. Oddly, when I opened the app immediately after updating it, I could not reproduce the crash. Everything in the comments was working fine. However, When I closed and reopened the app, it went back to misbehaving. This makes me think it’s some kind of caching problem, but the strange thing is, deleting an app and all its data should clean up anything like that. Very confusing all around. I was so excited when I saw that they had released a new version, but sadly, looks like the wait for a fixed continues…

By Brian on Thursday, December 12, 2024 - 06:42

This crashing thing, that is. I no longer have the YouTube app on my iPhone, so I couldn't tell you, but if you are updating to the latest, and it works for a minute then crashes, sounds like it could be a server side issue.
Just buy two cents.

By Luke on Thursday, December 12, 2024 - 06:42

Since several of us had experienced momentary relief from the glitch only for it to return later, I can’t say for certain, but so far, this fix is holding up after restarting the app and trying my best to crash it. Here’s what I did. Maybe if somebody else wants to give it a shot, we can compare experiences: 1. Fully uninstall the YouTube iOS app from your device. 2. If you are signed into YouTube in the Safari browser, sign out of it there. 3. Close Safari from the app switcher. 4. Go to settings, then apps, then Safari and clear all your browser history. 5. Reinstall the YouTube iOS app. I have done this and this is the furthest I’ve ever gotten without the crash recurring, so fingers crossed it sticks. I had a feeling maybe it had to do with some combination of the YouTube and Safari caches, since I do believe there’s some overlap there.

By jim pickens on Wednesday, December 18, 2024 - 06:42

had this issue for a few days, now it's gonn, not sure what fixed it, but there you go