Spotify on iOS is completely broken

By danno5, 24 November, 2024

Forum
iOS and iPadOS

Hiya,
Has anyone else noticed that Spotify is broken with VoiceOver, IE it randomly skips songs on its own, or goes back to the previous songs?
I've found that if you add a song to a playlist, it goes absolutely mental.
I've gone over to Apple Music as it’s been nearly 2 months and it’s still broken, if not worse.
Can anyone tell me if you've had the same experience?

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Comments

By Christopher Ha… on Saturday, November 30, 2024 - 17:17

I believe so. Try turning off Direct Touch, located in VoiceOver’s Quick Settings, activated with a two finger quadruple tap by default. The feature will only be off for this app, however in my experience it may randomly turn on again.
Hope this helps.

By danno5 on Saturday, November 30, 2024 - 17:17

Thanks for that, but still having the same issue sadly, its mad, they must have released about 10 updates since then.

By Igna Triay on Saturday, November 30, 2024 - 17:17

I have experienced this as well. However, from my experience, this only happens if you enter the player area. That is, when you press on a song, and the screen. with previous track, next track etc shows up. I've gotten it to work. When your in the media player screen, try to only stick to the top half, if possible the uppermost part of the screen, as below this seems to be where voiceover goes crazy, I.e, switching tracks etc.

By danno5 on Saturday, November 30, 2024 - 17:17

Yep, it’s the same for me, only happening in the player area as well.
I switched to Apple Music though, because knowing where all the buttons and options are, I prefer to do it directly rather than scrolling down each time, and also I like adding songs to my playlists without losing playback haha

By Bookworm on Saturday, November 30, 2024 - 17:17

Greetings. I contacted Spotify Support by emailing:
support@spotify.com
I made them aware of the issue. Over the next week or so, I exchanged multiple emails with them on this topic. I followed their troubleshooting steps, including rebooting my phone, uninstalling and reinstalling the app, performing a clean uninstall, which apparently is going through Settings and iPhone Storage, and even signed in with a test account they let me use, with no resolution. During this process, I sent them a screen recording upon request, so they were able to see what I was doing. This also let them hear VO and a little bit of how it worked. I ended up talking with the highest level of customer service. The last I heard from them was that the engineers had identified the problem, since it related to another issue they were working to fix. This was about a week ago or more. They told me to keep watching the updates for a fix.
For the use case both from me and my wife, and the cheaper price for couples or 2 people in a household, Spotify is still our music streaming service of choice. Spotify has a wider variety of playlists and songs than Apple Music. Plus, again, it's about $4 or so cheaper than Apple. That money adds up, especially for those on limited incomes.
For those who wish to add your voices about this annoying issue, email Spotify with the address above. Be as descriptive as you can, such as what iOS device you're using, what version, etc. Due to this song skip thing, I have spent more time with the Sirius/XM app. Fingers crossed this changes soon.

By danno5 on Saturday, November 30, 2024 - 17:17

Thank you for this.
Yes, given the choice, I'd go back to Spotify straight away, so let's hope this week is the start of a good week haha

By Sara on Saturday, November 30, 2024 - 17:17

Hey,
Spotify’s been acting up for me too. When I open the player, it starts changing songs on its own and doing weird stuff. It only happens when I go into the player, but it’s so annoying.
They already know about the bug and apparently figured out the problem, but they’re taking forever to fix it.

By danno5 on Saturday, November 30, 2024 - 17:17

Mad,
I emailed them and got a reply from someone else at every point, and they were just repeating the steps of the previous person, can't quite get my head round that one but there you go haha

By mr grieves on Saturday, November 30, 2024 - 17:17

I was surprised when I discovered this the other day, but Spotify also have an accessibility email address.

accessibility-support@spotify.com

Not sure that this will be better than the normal support route, but just thought I'd mention it. Also I believe they are part of the Be My Eyes Support thingy if you want to speak to someone.

I did use the accessibility email. They were a bit slow to reply, and before they had I found that the problem I was reporting had gone away so I sent them a follow-up then very quickly got a reply saying thanks and sorry for the delay. So yet to find out if it has a use or not.

I've been using Spotify for many years now. I stick with them for two reasons mainly - firstly, Spotify Connect is great. Secondly, I have so many playlists created that I don't want to lose.

By Ricardo Brandão on Saturday, November 30, 2024 - 17:17

I'm getting extremely tired of using Spotify because of this problem. I've already installed on more than one iPhone, running different versions of iOS, I made several updates and none of the problem disappeared. Right after updating the application, the problem seems to have disappeared, but then returns to annoy us.

By danno5 on Monday, December 23, 2024 - 17:17

The app is still broken as it was before. Anyone else still having these issues? I'll just give you a pre-warning, that from my experience, the escalations team is useless.
Apparently, "we don't know if or when this issue will be fixed" now, to me, that's very encouraging, but there you go.

By Brian on Monday, December 23, 2024 - 17:17

Spotify on iOS is still glitchy with VoiceOver. Songs randomly change on the player, and it's really hard to navigate the player when this happens. Let me rephrase, I should not say hard, but frustrating, as songs are randomly changing as you are navigating.
Hope this makes sense.

I cannot speak for others, but I am considering alternatives for my music provider.

By Icosa on Monday, December 23, 2024 - 17:17

Strange, I've been using spottify the whole time with no issue. Ironically I gave up using apple music because it was horrifically unreliable on my Windows system.

By danno5 on Monday, December 23, 2024 - 17:17

So I've gone over to Apple music, I'm not happy to pay for something that doesn't even work properly. I'll keep monitoring updates until my premium runs out, but that's going to be soon. So if you do stay on premium and it gets fixed, feel free to post to here and let everyone know. But I've made the switch and moved all my playlists over now

By danno5 on Tuesday, January 21, 2025 - 17:17

Just thought I'd resurface this topic again.
The issue is 100% still there on iOS, and Spotify seem to not be bothered in the slightest by it.
I was wondering if anyone had access to the beta or alpha builds? Is there any sign of a fix coming in those? I did try to sign up, but they're both full.

By Igna Triay on Tuesday, January 21, 2025 - 17:17

It’s still broken, although it seems to be a bit better than before. I.e, if you swipe close to the top or bottom of the screen, not close to the middle, you should be fine, per testing. Needless to say... Its not good spotify doesn't seem to be doing anything apparently.

By Brian on Tuesday, January 21, 2025 - 17:17

Could this be an issue related to direct touch? Because that's what it sounds like from the way you are describing this bug. Maybe double check to make sure direct touch is not enabled while on the Spotify app?
Just a thought.

By danno5 on Tuesday, January 21, 2025 - 17:17

Yeah, was hoping it was just an issue with that, but annoyingly, after trying that when the bug surfaced, I can confirm its a Spotify issue rather than direct touch, still happens when its off for the app as well

By Brian on Tuesday, January 21, 2025 - 17:17

Hopefully Spotify will get on this bug soon. 🫤

By danno5 on Wednesday, January 22, 2025 - 17:17

Its only been around 3 or 4 months, so you know, we can but live in hope I guess

By Igna Triay on Wednesday, January 22, 2025 - 17:17

If they don't fix it in a promptly manner, there's always the option to say, spread it to social media etc. After all, no company likes getting a bad reputation, or more aptly put, their reputation getting tarnished. Usually when the word starts getting out, company's have no choice than to act as, once again, that beeing out there would tarnish their reputation. There are ways to force their hand. Unless of course, they don't care which... Either way that'll tarnish their reputation, but there are things we can do to force their hand if needed.

By Blindgamer009 on Wednesday, January 22, 2025 - 17:17

Maybe someone from the Apple this team could go public with this. Get Spotify to act and act soon. I have the same problem and it’s very annoying.

By Igna Triay on Wednesday, January 22, 2025 - 17:17

In the meantime, as said, try to only swiping double tapping etc on the top part of the screen alone. Or the bottom, don't go near the middle, as that's when the thing goes bonkers, from what i've been able to test.
Also for going public... I'd say it'd be better if we all do so as a community to carry more weight, and to spread out even more.

By danno5 on Wednesday, January 22, 2025 - 17:17

Although I'm not happy about paying for a broken app, I do massively prefer Spotify over the others. Your idea of only using the top or bottom does work, and at least has allowed me to come back to premium, but please just be careful when adding songs to your playlists, touch that screen before VoiceOver grabs it and sends your Spotify into loony land, that's all I can say!!!
About going public, yeah, we definitely could do so, we'd just need to pull together a group of affected users, and then go from there. But if anyone does have interest in carrying this idea further, then by all means let me know. We could definitely look into that as an option!

By SeasonKing on Wednesday, January 22, 2025 - 17:17

It has gotten so annoying that I've stopped using spotify on my iPhone all together. I use Youtube music, which coupled with Youtube Prime seems to be a very attractive deal.
My Alexa speaker won't switch to Youtube music though, so that's sad.

By danno5 on Wednesday, January 22, 2025 - 17:17

Oh no!! I'm sorry you're having this issue too. I do aim to try and get it sorted, we just need a strong group of us to somehow push this through repeatedly until someone in there that's not an AI gets the message.
Trust me, I've been trying to sort this with them for months, but they're clueless, they just say what you want them to say but they're not what I'd call proactive.

By Joker Alice on Wednesday, January 22, 2025 - 17:17

Hey I've noticed that instead of bringing the player if you just swipe up or down on the song after double tapping to play it, you'll get the option for the option to add a song to a playlist, so that's how I've been adding songs I like. Also like other's have suggested making sure voice over curser stay at the top areas does help, also if you know where the player is, turning off voice over, swiping up to bring the player and then turning voice over on does make the issue not happen; however, if the phone screen turns off and you unlock it or go back after having left the player up, the issue still happens, Although I think their slowly fixing it as I haven't noticed it jumping all the way to the beginning of after a few songs have been played, now it happens maybe to two two or three songs only.

By danno5 on Thursday, January 23, 2025 - 17:17

Hi,
Thank you for those ideas. I have been swiping on the song to add it, although sometimes if you're not actually on that song, or like you hear something new and need to add it from the player, it can start jumping around, but my idea from earlier does seem to work well, just get to the interface before VoiceOver does and 95% of the time you'll be fine

By TheBllindGuy07 on Thursday, January 23, 2025 - 17:17

I have this. I asked 4 friends and they don't have it at all and they have recent iphones and the latest ios version. Don't get it.

By danno5 on Thursday, January 23, 2025 - 17:17

I wonder what's causing it to happen, and more interestingly why only some people are having it. Strange

By Bookworm on Friday, January 24, 2025 - 01:17

Good day. Another work-around with moving through an album or playlist on Spotify is to go to the Control Center. Provided you haven't filled yours up with app functions, you should be able to find the player area with the now-playing song and artist, position in the track, and the rewind, play/pause, and fast forward buttons. If you have a large amount of added controls or app shortcuts, the mini-now-playing area is still there. For me, it is near the top right of the Control Center. Yes, it is an extra task, but I have been using the Control Center and the options context menu on the list of songs, and both of these methods have worked flawlessly for me in the last few months. I have gone into the now-playing screen to remove songs from a playlist, but I now recall seeing a remove from this playlist option in the context menu. If you have large playlists, the currently playing song may be far down the list of playlist songs. In this case, you could do a search or find at the top of the screen to locate the song in question. I'm speaking of a find text box toward the beginning of the playlist screen. Good luck.

By Tristo on Friday, January 24, 2025 - 05:17

I'm having the same issue, however I notice that even using previous track or next track in control centre sometimes it will say fastforward, and double tapping won't do anything.