Meta Ray Ban UK user needs help please

By Maccar, 29 October, 2024

Forum
Assistive Technology

Hi, I live in the UK and I had heard from several people that the Meta Ray Bans AI feature was fully operational now and no need for a VPN
However, I bought a pair today and cannot get the look and see feature working, Meta just comes back with that he's a voice only assistant.
Has anyone else had this problem, if so, please share how you solved it.

Cheers

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Comments

By Brian on Wednesday, October 30, 2024 - 03:22

I am not in the UK. However, if you just picked up a pair of Metas, chances are they are in dire need of a firmware update.
You can do this by opening the Meta View app, then tapping on the Settings tab, then Your Glasses, then Updates.

HTH. 🙂

By Brian on Wednesday, October 30, 2024 - 03:22

Besides updating software/firmware, you will want to go into your settings on your iPhone (or Android if that is your preference), then go to privacy, then Location, and make sure Meta View is set to Always for Location settings. You will get mixed results if you have it set to While using app, or not at all.

HTH.

By Tara on Wednesday, October 30, 2024 - 03:22

Hi,
I'm in the UK, and I've just tried accessing Meta's online chatbot, and I can now get access to it. I tried last week and couldn't. It kept saying how it wasn't available in my region yet. So this must be available on the glasses then? Really exciting if it is!

By Maccar on Thursday, October 31, 2024 - 03:22

Thanks for all you're help... had to get a VPN, change location to the States then got it all working. Have changed it to UK and still works... brilliant product.

By Tara on Thursday, October 31, 2024 - 03:22

I might still get these. The AI in the glasses will probably be availabel soon. I'll have to see.

By Brian on Thursday, October 31, 2024 - 03:22

I cannot promote these enough. If you’re getting a pair of Metas and you have a choice, go with the Skylar frames. They are the best of the available choices. The others are just too bulky.

By Tara on Thursday, October 31, 2024 - 03:22

I'll go shopping in a month or so to have a look. I don't want something too bulky so the skyler might be the best.

By Brian on Thursday, October 31, 2024 - 04:22

Hopefully you will have that option. The Skylar are so much more sleeker, kind of like the older wraparound Ray-Ban‘s, if that makes sense? Sorry, I don’t really know if you have ever purchased sunglasses for any reason, but if you have, and if you have ever held a pair of the older style, wraparound Ray-Ban‘s, then you will understand where I am coming from. 😅

By mr grieves on Thursday, October 31, 2024 - 12:22

I can't remember where I heard this (maybe Double Tap), but I was under the impression that the AI had rolled out in the UK except that you couldn't use look and ask with it - ie it was restricted to voice commands with no pictures.

Anyway I use WinScribe VPN. It's free. It takes a minute or two to connect to America and open/close MetaView until it all works, then disconnect the VPN and repeat in a month or two.

By Brian on Thursday, October 31, 2024 - 18:22

Meta AI is supposed to be fully functional in the UK, and something like, at least 5 other countries.

By Maccar on Thursday, October 31, 2024 - 19:22

That's what I was lead to believe, but it appears not... sure it will eventually.

By Brian on Thursday, October 31, 2024 - 21:22

Give it time, and check for updates often. They just rolled this out a couple of weeks ago, more or less. So, you all should be able to use all of the potential of Meta AI, sooner or later. 😀

By mr grieves on Monday, November 4, 2024 - 21:22

I was booted out of Meta AI again. When I started up MetaView it told me that I could only get the non-visual AI in my country and not look and ask. Fiddling around with the VPN fixed it again. So AI is here in the UK, just not the version we need as blind folk.

I also had a panic with WinScribe which seemed unable to connect to the VPN in Dallas. Fortunately a reboot of the phone fixed it after I’d tried quitting and restarting and turning off and on everything else I could think of. It will be nice when we don’t have to bother with this nonsense.

By Tara on Monday, November 4, 2024 - 22:22

Hi,
According to the below Reddit thread, look and ask will be available from the 31st October. One of the posters was saying that new Meta customers get access to it straight away, but somebody else on another thread posted that they'd just bought a pair of Ray-bans and they couldn't access it. It's still up in the air. So we're now 4th November so who knows? People think they're phasing it in gradually.
Here's the thread.
https://www.reddit.com/r/RayBanStories/comments/1g15g26/meta_ai_in_uk/

By Brian on Monday, November 4, 2024 - 23:22

I can't even imagine why it was done this way. Surely there are just as many, if not more, FaceBook and/or InstaGram fans, than there are here. This feels like a poor marketing decision, but what do I know? 😇

Hopefully you folks will have full access in the coming weeks. 🙂