Problem with App Store

By maxi, 11 October, 2024

Forum
iOS and iPadOS

Hi I am having issues with app store. When I open it, it says Personalised Ads and there are two options Turn On Personalised Ads and Turn Off Personalised Ads.
Both buttons are dimmed so I can’t press it. I can’t get past it so it is impossible to use the app store. I am on iOS 18.0.1.

Options

Comments

By maxi on Tuesday, October 15, 2024 - 07:10

i fixed it

By Jokyboy129 on Tuesday, October 15, 2024 - 07:10

I'm having the same on my old iphone.

By maxi on Tuesday, October 15, 2024 - 07:10

i needed sighted assistance i couldnt do it myself

By Kostadin Kolev on Tuesday, October 15, 2024 - 07:10

Hello,

I was having the same problem. I managed to fix it by scrolling the text above the two buttons from the bottom towards the top.

Apparently, in order for the two buttons to become active, the whole text displayed above them has to be showed and read by the user, therefore it needs to be scrolled. And even though the amount of required scrolling is very small, it needs to be done.

Actually, the amount of scrolling needed (if at all) probably depends on the device's display size and the size of the displayed text. If the display is big enough and the text size hasn't been increased by the user (if possible in this case), maybe no scrolling would be required at all.