for work, I use Windows 11 and outlook as the email client. When someone used to send me an email message with a picture in it, jaws would usually say picture or graphic. Now, there is usually absolutely nothing there, and I don’t realize that there is some kind of graphic or picture showing. A similar thing happens in word. jaws will usually say picture, but when I try to do OCR with Jaws, it almost always is blank or meaningless. Does anyone know why this happens and what can be done about it?
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Partial answer
Hi,
I can give you a partial answer, only because i am not a Jaws user. Anyway as I understand things, Jaws has somewhat recently undergone an update, either to the entire tts, or to the ocr in particular, and depending on the way an image is displayed/embedded in an email, Jaws may simply not be "seeing" it. Alternatively, and I mean no disrespect here, but you could inadvertently have images disabled either entirely, or for email reading.
HTH. 🙂
decorative images
Often emails will have images which are decorative and won't contain any text. Instead of OCR, you could try to recognize them with PictureSmart, after Insert+Space, press P instead of O.
This will give you an idea if the image has anything useful.