iPadOS Settings App Unusable With Voiceover

By kg6sxy, 23 March, 2024

Forum
iOS and iPadOS

The settings app on iPadOS has been misbehaving for two years and Apple support seems disinterested in trying to fix it. They've blamed my device even though the same problem has happened with four different devices. Then they blamed my install even though several full restores hasn't fixed it. I even set it up as a new device and still have the same problem. When voiceover is on, you can't scroll the screen, when trying to navigate with simple left and right swipes the focus jumps randomly from the left list of sections and the right list of settings, and if a popup appears you can't access anything in the popup and have to force close the settings app.

Is anyone else experiencing this?

Does anyone else feel that Apple is fond of talking about how accessible their devices are but they're counting on the disabled community not flooding them with reports of all the bugs that they never fix?

With every new release, voiceover gets less and less usable. At some point Android will be more accessible than iOS.

I have reported this problem to apple after every iOS update and they always act like this is something new and claim I've never reported it before. Why aren't reports tied to your Apple ID? If they were, they'd have to admit there is no accessibility quality control and their reliability is getting worse with every release.

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Comments

By Earle on Friday, March 22, 2024 - 20:20

I am not experiencing the problems you have mentioned in your post. I'm running the latest version of iPad OS. It sounds like you have done everything you can do. I really can't think of anything else that you haven't already tried. Did you make sure that screen recognition is off? That's honestly the only thing I can think of. I'm sorry you are having all of these problems and I really hope someone else has other suggestions. Screen recognition is honestly the only thing that comes to mind.

By kg6sxy on Friday, March 22, 2024 - 20:20

Screen recognition on or off hasn't made a difference unfortunately.

By Holger Fiallo on Friday, March 22, 2024 - 20:20

Perhaps you need to take it to Apple and show them.

By Serena on Friday, March 22, 2024 - 20:20

I’ve been using ipads for years, and i’m in fact using mine to write this. I have never in years, seen that happen. The only slightly problematic thing i’ve seen in there, is when you flick left from the back button on the top left of your right hand pannel, it flicks the focus to the bottom most option on the left pannel. Makes sense why it does that, but boy oh boy is it annoying. Hahaha. Anyways, nope, scrolling and all that works fine here.

By kg6sxy on Friday, March 22, 2024 - 20:20

I had to do a hard reset after turning screen recognition off. Now it works fine. Thank you.

By Siobhan on Friday, March 22, 2024 - 20:20

Glad it's fixed, But phone or Pad, check that setting first, even if you did it by accident. Sometimes it makes what is usable, a big pain in the butt. :) I had a suspicion it was something like that.

By kg6sxy on Friday, March 22, 2024 - 20:20

Just surprising that no one at Apple suggested that in the past two years.

By Justin Harris on Friday, March 22, 2024 - 20:20

Glad you got it fixed. I’ve never seen this happen, and have also been using iPads for years. Currently using latest iPad pro 11 inch with Brydge keyboard case. I hope it doesn’t act up on you again.

By Ash Rein on Friday, March 22, 2024 - 20:20

Just because something isn’t working, doesn’t mean it’s a bug. It’s very important to do as much troubleshooting as humanly possible. Jumping to the idea that something is a bug really hurts engineers ability to actually fix things that are bugs. A lot of the problem is that many people really don’t know how to use their devices. They have no comprehension of which things do what, and then something stops working, and then people immediately go to the thought that it must be a bug. This is not the case most of the time.