Mac Mail App not reading entire message

By bexgray01, 5 January, 2024

Forum
macOS and Mac Apps

I have found an issue with the Mac Mail app where it will find an image (usually in a person's email signature) and will not read anything below that image, which is usually the attachment I'm looking for. I've tested it multiple times and I've had a sighted person check that the attachment is there, just that voiceover won't realize it's there and take me to it. I hope this makes sense and that it's something obvious that I'm doing or not doing that is causing this issue. if anyone could help I would be very grateful.
Kind Regards

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Comments

By Tyler on Monday, January 1, 2024 - 22:03

Member of the AppleVis Editorial Team

While there are several ways to locate an attachment in Mail, I find the easiest one for me is to interact with the message body and press VO-Globe-Right-Arrow to jump to the bottom. VoiceOver will then focus on the bottom-most attachment, and if there is more than one in the message, pressing VO-Left-Arrow should focus on the next one up.

HTH

By bexgray01 on Monday, January 1, 2024 - 22:03

Thank you so much this helped and works perfectly!