Can't sync WhatsApp messages properly.

By Enes Deniz, 19 December, 2023

Forum
iOS and iPadOS

Recently installed WhatsApp Desktop for Windows and been using it for a while but there's something weird going on and this is far from being the first problem I've had with it. So I can read and send messages on my computer but not on my iPhone. Using iOS 17.2; WhatsApp's up-to-date.
Tried unlinking the devices but to no avail. Got some error saying I should check my phone's connection, even though I can connect to the Internet and do other stuff on my iPhone aside from using WhatsApp.

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Comments

By Brian on Tuesday, December 19, 2023 - 21:15

Also maybe check your Privacy and Security settings, and make sure nothing is disabled that you may need.

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

Don't have an iCloud backup.
What might be this particular privacy setting preventing the synchronization?

By kool_turk on Tuesday, December 19, 2023 - 21:15

For me, I'll get notified on my PC but not on the phone and vice versa.

I don't receive error messages though.

I have the version from the Windows Store; I'm not sure if you can get it as a standalone app.

You couldn't when I got the app.

Sometimes I'll need to resync the app with windows, and that fixes it for a while, but eventually the same thing ends up happening.

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

Contacting WhatsApp Support is just a waste of time!

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

Proton VPN. Though the problem had persisted after I deleted it for the first time, so I decided reinstalling it as I thought it probably had nothing to do with this issue. But now when I uninstalled Proton VPN once again, WhatsApp suddenly began working properly on my phone.

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

I reinstalled and uninstalled Proton VPN once again, and the issue's gone. So I'm now thinking of the following possibility: each couple of times I reinstall and uninstall it, the problem will emerge and be gone. Reinstalling and uninstalling the app for the first time won't do anything at all, but repeating the very same steps once more will make WhatsApp and the Internet connection work as expected. Having to trace the issue like a dev or software engineer or some detective is definitely not the most pleasing thing given I have to check my WhatsApp messages every so often and they include work-related stuff, but having to waste time trying to reach out to the WhatsApp support team is a much greater challenge!

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

I'd been deleting the app itself and keeping its documents, thinking I'd reinstall it later sometine and the configuration profile alone wouldn't cause any issues since the app was deleted, but finally decided to delete the VPN configuration profile as well, and the issue appears to be gone for now. The thing is, the client and all the servers are shown to be operational at status.proton.me. The following attracted my attention though:
https://status.proton.me/incidents/dzl872r2tn5m
https://status.proton.me/incidents/3lnypxtj4krd

By Brian on Tuesday, December 19, 2023 - 21:15

I was thinking that there might have been a privacy setting preventing WhatsApp from maintaining its connections over the interwebs.
I did not think to ask you about VPNs.

Nevertheless, the principal remains, one bit of software if preventing your chat app from functioning as intended. πŸ€·πŸΌβ€β™‚οΈ

My question now is, can you configure your VPN to allow WhatsApp permissions?

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

Whenever I thought the problem might've nothing to do with Proton VPN, I would reinstall it, only to have the problem back; and whenever I reinstalled and launched it, I would just get stuck on the main screen. Since it's a VPN client, it requires an active Internet connection to connect to whatever server you pick. And since it somehow messes around with my connection, it makes itself fail to load properly, assuming it's this very app what causes the problem. This is why I can't even get past the first screen where I can't focus the VoiceOver cursor on anything except for the status bar.

By Brian on Tuesday, December 19, 2023 - 21:15

Do you 'need' this particular VPN software? Can you use an alternative? Could be that Proton VPN is designed to exclude WhatsApp.

Just my 2 cents. 🀨

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

I use it because it's free and accessible. As I said earlier, I don't think it's supposed to somehow prevent me from using WhatsApp while still letting me use all the other apps. Though I did have issues with other apps like Youtube and LinkedIn, but WhatsApp would not connect to the server and fetch/sync the messages no matter I did. I had been using WhatsApp for the several months during which it had coexisted peacefully with Proton VPN. I studied Political Science and International Relations and am currently doing a master's degree in International Relations, but no theory can explain why this war culminating in Proton VPN being totally crushed broke out between WhatsApp and Proton VPN. :)

By Brian on Tuesday, December 19, 2023 - 21:15

My thoughts were that maybe you required a VPN for work/school, and also I am aware that overseas WhatsApp is very popular. Amongst both iPhone and Android users. So with that in mind, I wondered if there was an accessible alternative to Proton VPN for you.

Of course, who knows why WhatsApp and Proton are not getting along. It could be a setting, or filter. It could be something about WhatsApp triggers a security response within Proton. πŸ€·πŸΌβ€β™‚οΈ

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

This question raises another one: Why and how could I use WhatsApp until this issue appeared out of thin air?
Yes, I'm not a fervent fan of Mr. Zuckerberg and have looked for other alternatives, but these apps are intended to let their users chat with others, after all, and thus require those you wish to chat with to use them as well, so migrating to some other app has never become something I managed to do, even though I also use Telegram and even have Signal and BiP, an app maintained by Turkish developers, on my device. I will have to remain in and keep following certain groups in any case, so can't quit using WhatsApp. Using a VPN service is also quite essential to me not only for privacy but also because I may have to visit certain websites so as to access stuff blocked by the authorities.

By Brian on Tuesday, December 19, 2023 - 21:15

I am well aware that some countries practice, shall we say, Censorship Enthusiasm. On that note, might I offer an alternative to ProtonVPN?

I did a little research, and while I understand you enjoy the convenience of freeware, ExpressVPN has a 3 month trial subscription, and from what I have read is quite accessible and easy to use.

Furthermore, its ranked as one of the best for WhatsApp, as well as other 'restricted' services such as YouTube, Netflix, etc, etc.

Give it a shot, what else are you going to do? 🀨

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

Sure, three months is better and greater than nothing, no? So let me thank for you the suggestion as I also clarify something: It's not really like you can't access anything in Turkiye as in some countries like China or North Korea. We don't have such heavy surveillance but certain things are blocked due partly to rising tensions with the US and certain other countries. The Turkish government does that on the basis that certain websites host misleading stuff made (up) by certain groups backed by the US.

By Brian on Tuesday, December 19, 2023 - 21:15

3 months is definitely better than nothing. If I stumble across something free and long term, I will let you know. From what I have found on the interwebs is that plenty of WhatsApp and ProtonVPN users are experiencing this.

Which leads me to stand by my original thought; that ProtonVPN is conflicting with WhatsApp's functionality.

Perhaps on purpose.

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

Okay, Proton advertises itself as a crowdfunded company founded by scientists working at CERN and making its apps free for everyone, claiming it's their very purpose to fight surveillance and enable everyone, including activists, journalists, those subject to government surveillance and everyone believing in the unconditional right to privacy, to have access to free VPN services, while also offering paid premium plans. So it's not a company dependent on and/or supported by countries like Russia or China that might probably be more likely to be considered against such apps as WhatsApp. And as I said, I had been using WhatsApp for several months up until this mysterious thing happened for no reason known to me.

By Brian on Tuesday, December 19, 2023 - 21:15

I do not doubt that it has worked fine for you in the past. I also do not doubt that something fundamental for WhatsApp was recently changed.

Either by the devs of WhatsApp, or the devs of ProtonVPN.

In either case, you're going to have to use an alternative 'something' in order for things to continue for your daily needs.

So, either replace WhatsApp, or replace ProtonVPN.

Finally and in regards to companies and their mission statements, remember when Apple was focused on global inclusiveness? 😝

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

Well, all I know is that WhatsApp ceased working with Proton VPN or vice versa, and as you said, I probably need another alternative.

By Brian on Tuesday, December 19, 2023 - 21:15

You know you're having (an interesting) day when companies break sh*t that you rely on in your daily life. ☠️

By Enes Deniz on Tuesday, December 19, 2023 - 21:15

You must've had a similar experience when realizing an update breaks an app's accessibility or even the core functions. So feeling that way is unfortunately more than familiar to me.