This is the first time needing to call a volunteer with be my eyes since be my AI came out. I've notice that when on hold the sound is going through the earpeace instead of the speaker and then when a volunteer comes on it comes out the speaker like normal. Is this normal behavior?
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The switch from earpiece to…
The switch from earpiece to speaker when the volunteer joins isn't a typical feature, so I understand your confusion.
Have you checked your iPhone's settings recently? Sometimes, a small change there, maybe in the audio or accessibility settings, can affect how apps route their sound. It's also possible that a recent update to your phone or the 'Be My Eyes' app itself might have tweaked this behavior.
If adjusting your settings doesn't fix it, you might want to try reinstalling the app or looking for any available updates. It's a very basic suggestion but sometimes it does help.
I hope this gets resolved quickly for you!
That's completely normal.
I don't know why they decided to do this, it's annoying because if your hearing isn't that good; you can't hear the sound it makes when connecting to a person.