So I upgraded to iOS and iPadOS 17 nd my Focus 40 4th Gen is no longer working. It works just fine on MacOS running the latest release, and it works on my older devices.
I sent a report to Apple and received the following response:
**Reply Begins:**
Hello,
We wanted to send you a quick message to let you know that we have received your email, and will be reviewing it in the coming days. Our goal is to ensure that every customer report receives the appropriate attention, and we will follow up with you if we require additional details, or to provide an update of the action that our team is taking based on your feedback.
We are grateful for your patience, and will be in contact soon.
Sincerely,
**Reply Ends**
I hope this is not a cliché message that they send for everyone, so would you kindly send Apple Accessibility Team report of your braille issue with iOS and iPadOS 17 if you have any. A braille device is not a luxury device, it is essential and it can be detrimental for some of us not to be able to get it to work.
Comments
Do not call us we call you.
The title says it all.Maybe and hope we will fix it when we get to it. Do not call us we will call you. Thanks.
not true
You folks have to give them time to investagate it.
@Dennis
What is untrue? The issue started since iOS and iPadOS 16, and got worse to the in iOS and iPadOS 17. I receive no tax payers money to buy my devices, I pay for them my self, so I value every piece of technology I have, not only because I paid for them, but also because without them I would not be working to maintain my family.
Braille display
My braille sense six costs more than iPhone 15 promax, iPad at 12.9 inch m2 and on Microsoft surface pro.. So you better hope it works
Bla BLa BLA!
Sounds like an automated "canned" response to me.
Canned Response
It's definitely a canned response. Here at Apple, it's all about the ROI! Don't talk directly to customers about anything, or you're fired! Don't look at a website dedicated to tracking accessibility bugs while you're working, or you're fired! Instead, choose one of these 20 premade responses to every single customer issue, regardless of how important it is.
Probably they're busy.
I reported a bug a couple days ago and got the same message. (A physical accessibility bug--Voice Control's dictation isn't working in the Mail app.) I had sent the email to give an update on the phone call I'd made the day before, because I'd noticed an additional detail. I was on hold on the phone for quite a bit. My guess is that with 17 just coming out, they're getting a lot of calls or reports and don't want to just leave people hanging, so they at least acknowledge they got the message until they can follow up further. I've generally gotten responses when I've emailed about bugs, usually saying something like "Thank you, we were able to reproduce the issue and will report it." For whatever that's worth.
Agreed
I do agree that this is a serious issue but I would also just give them a bit of time. They probably have a lot of stuff to deal with. It's around 17.3 and it hasn't been fixed then we start to have a problem For now just keep reporting it guys, they'll get to it.
Response
I got a response to my own bug report this afternoon, thanking me for my patience and informing me that "Apple is currently investigating this issue." Hopefully they'll follow up with you soon as well.