iPhone 13 Pro Max and 3 finger zoom frustration

I am a heavy zoom user and one of the reasons I don't want to update my iPhone and iPad Pro is because zoom works so horribly on my iPad Air 3 which is has been updated iOS 14.8. So I was thinking the problem is caused by the o.s. more than the device.

It's like this. My husband bought me an iPhone 13 Pro Max. It arrived Friday. On Saturday, I was in the Apple Store to have it set up. The Genius was attentive and performed the usual transfer old to new and moved over the SIM card. When I went to use the ZOOM, each time I lifted my fingers from the screen -- the screen took off. I tried again, he tried, my husband tried, no luck. Another Genius was called over, and she suggested using the four-way controller, but that never worked for me. I can't see its navigation square, it gets in the way, un short I haven't used it on two prior iPhones (6Plus and 8Plus). But, kept the phone because I so much want it to work like the others. Called Apple Support. Wound up with someone in Assistive Support who had my husband make some screen recordings and create log files, all of which we uploaded to her. She submitted that with our story to Engineering and we are hoping it will be straightened out in a. call this coming Sunday (and not a "It will be in the next update, whenever). I suspect. in making Pro Motion even more wonderful, something working got undone, and hopefully it will be a quick fix on their end. Solutions that didn't work include: Turn Zoom off and back on, hard reset, Reduce Motion, Changing Maximum Zoom Level, turning off Follow Focus, changing Gliding Cursor settings, changing Haptic Touch from Fast to Slow, Tracking Sensitivity, and I don't remember what else. Sometimes it would seem ok on the first couple of strokes of the fingers, and then take off, yet again.

So, that is what I know.

Update: 10/3/2021: Call back from Apple. Rep states Engineering could not replicate the problem and they want my husband to film me using the phone where it exhibits the problem. Did that and along with it uploaded another set of diagnostic logs. Anticipate response this coming Wednesday.

Hello, I have the same problem, when I zoom in and then I have trouble with three fingers, and I'm still waiting for a solution thanks to those who answer me

Hey there all. I also use an iPhone 13 Pro Max and noticed this issue. I figured out that what I believe is going on is that because the iPhone 13 Pro models now come with Pro Motion (120 hers refresh rate) that that is what’s messing with the screen while trying to do zoom gestures. The work around I found for this is to limit the refresh rate in settings. Go to Settings, then Accessibility, then Motion. Scroll all the way down to the bottom. There is a toggle that says Limit Frame Rate. Sets the maximum frame rate of the display to 60 frames per second. You want to toggle the Limit Frame Rate to On. For the most part this fixed the issue. Occasionally sometimes I still do face the screen didn’t quite land exactly in the spot I stop my zoom focus at. But it’s way better than what it was doing before, which was jumping all over the place from one side to the other. Hope this helps.

I don’t think the 120 refresh rate is the problem because Ihave no issues with my iPad Pro with the setting activated or not and I still have the issue on my 13 pro max even if the setting is turned off.

I updated to 15.2 and I can confirm the issue is now resolved on my 13 pro max with both the setting to limit at 60Hz on or off. It now works just like every other devices. It is a nice surprise because it wasn't mentioned on the release notes.