Amazon app bug after searching for product

Having the same problem here this morning,

Having the same problem with the Amazon app on my iPhone 12 pro. When I try to load an Amazon link using Safari on my iPhone I get a message about a repeated error. I was able to navigate the site on windows using chrome but haven’t tried Amazon smile. On my iPhone, if I turn screen recognition on I can read a few things but I don’t seem to be able to click them. When I showed someone my screen in the Amazon app, they couldn’t see anything displayed either. However, this was my mother who is not very tech savvy.

Exactly the same here ☹️

It was working fine just a couple days ago. There's been no app or OS update since then, so presumably Amazon has made some changes server side regarding how content is deliver/displayed.

Whatever it is, it's effectively made the app unusable.

I ran into this last night. Even though I already have one, I was browsing screen protectors for the iphone 13, just so I could read reviews or whatever. I found one I wanted to read about, and had the exact experience you've described. I'm running iOS 15.0.2, so I'm pretty sure it's a problem on Amazon's end. I wonder if I'd have better luck with amazon on my computer rather than the phone. Hopefully, Amazon will get this fixed sooner rather than later.

Yep just tried a random search and after clicking on a product to read about it I get very little on the next screen with or without Screen Recognition on. Screwed.

Noticed the same issue last night! Quite frustrating!

Hi,
I was trying to look for a book, & also encountered this issue.

With a fair amount of difficulty I was able to get through to somebody at Amazon. They claimed this problem has not been reported so I guess I’m the first but I find that very surprising. I would encourage everybody to go through the aggravation of getting in contact with Amazon. You can do this through the app search for where to get help and then you have to click through a lot of can I help you this week and I help you this week and I help you this week until you eventually get to chat on something else then you will get an option to have them call you back or use the chat to discuss the issue like I said there’s a lot of clicking to get through to actually have them call you back as far as I know you can’t call them directly directly.

I spoke too soon. I went back to my iPhone SE original, and now am unable to bring up product pages. It worked just an hour ago so I don't know if there was an update that installed because I hadn't been using this phone for a while.

I am having the same problem. Goad it wasn’t just me. Really strange. I called disability line yesterday and made them aware of the problem.

Hi, all. Glad to see the comments here. I have an iPad Mini 5th gen and an SE-2020 which have not been updated to the latest version of the app. The app does not work on these either. I used Seeing AI to read the screen and there's nothing on the screen other than the tabs, back button and deliver to me at my Zip code. This is crazy and one of the worst app breaks I've encountered in my 11 years of iPhone use. Hopefully, they will resolve this soon because I much prefer to use the app. Glad to see the forum is busy with this topic so I know I'm not alone. Commiserating with everyone!

Must be a worldwide issue because I'm having the same issues everyone else is reporting here in the United Kingdom. Let's hope Amazon fix it soon.

It is %100. Me 3.

Having the same problem as everyone else. I thought it was something I had done, but for the life of me couldn't think of what setting I might have changed to mess it up.
I also tried it on someone else's SE phone and experienced the same problem.
I uninstalled amazon then reinstalled it but with no luck.
Maybe it was one of the updates amazon did? Hope they get it fixed soon.

The website is messed up too. The only thing I found was to request the desktop website. It’s annoying, I need to start my daughter’s Christmas gifts.

Hi, all. In doing some experimenting, I found that if I double-tap and hold on the product name, I am able to open the page for the product. This pass-through gesture isn't ideal, but it's definitely a workaround!

Requesting the desktop version of the page while on the search results works for me. After that, products open normally.
Regards Andi

Sadly, it doesn’t work for me.

I called Amazon and highly recommend everyone to do the same. Explain in detailed what was going on they already have a ticket opened, and told me that they are working on it to fix the issue as soon as possible. Like I said, they did tell me that they are working on it. Also like it was mentioned here before if you do use the desktop version it is working just fine. So as long as you are on the browser using desktop version of the website we should be fine for now until they can fix it.

I got all excited on seeing an update to the Amazon app drop this morning. Sadly my hopes were quickly dashed, as this issue persists.

As has already been mentioned, this is likely a server-side issue anyway.

Hi all, the app and regular website are still not functioning correctly, I was wondering when it would be socially acceptable to physically cry sad sad tears?, Because I’m kind of on the brink

I'm experiencing this too and wrote a similar post which I will now remove since this one already exists. Thanks.

Well it works in my Windows PC so I did some shopping for me.

I've found in the past that this exact type of thing would happen sometimes, but closing the app from the App Switcher and reopening it always seemed to fix the issue for me. I don't think I've experienced the issue lately, but I could have just chalked it up to Amazon being a little screwy. Either way, when I saw this post this morning, I decided to check things out. The app is working perfectly fine for me. I have been having some problems getting Amazon pages to load properly in Safari, but I'm not sure if that's an Amazon problem or a Safari problem.

Thanks,
Shersey

Well, this bug appears to have bitten me, too, darn it! I thought everything was fine. Literally less than an hour later, when I searched for something on Amazon (because I was still having problems getting Amazon pages to load without crashing on Safari) I found, to my dismay, that this bug was happening. I now think my problems getting Amazon pages to load in Safari was in relation to this bug. I'm going to be calling Amazon to let them know about both these issues, since they seem related. Here's hoping this gets fixed as soon as possible. 😞☹️

Hi everybody, so we’re in the fifth day of this bug, I have called personally and I also have emailed Amazon, I have noticed from other posts from dealing with app developers that if somebody tweets about the problem they seem to take a more active role in finding a solution to the problem when it has been aired publicly however I don’t have Twitter, so if any of you fair people have a Twitter account we might want to try to raise some awareness on that platform , also, in my email response from Amazon they told me to try wiping my cash and Internet history from my computer, I did not do that because I’m using my iPhone, not my computer, so if any of you want to try that you’re welcome to I don’t think it’ll have any effect, thanks Dash Maxfield

Good afternoon, I am located in the UK, and I also have had this problem I am in the process of speaking with Amazon now and hopefully we can get this resolved very quickly I will do my best to keep you all updated as to the response thank you

Good afternoon everyone, it’s me back yet again. I have just this second finished speaking to Amazon on the UK telephone number. I have reported this as a major incident and I have informed them that it is not just a UK wide problem potentially worldwide problem hopefully we will see a new update in the App Store very soon. So please keep checking each day and hopefully we will get back to normal service with them. I hope this helps resolve this problem.

If you happen to need something you’ve purchased before, I have found that the order history and buy again sections of the app work normally. Thankfully I was able to replenish some badly needed household items despite the issue with search results.

This issue had been consistent for me over the past week.

Today, the Amazon app is back to consistently working as expected - meaning that I am able to browse search results.

Here's hoping that this is indeed a permanent fix, and that you all see it too🤞

fixed, at least it is working again here.

Hi everybody, I am happy to report that the search feature of the Amazon app is now fully functional and bug free, tears of joy :-)

This problem has been driving me crazy, glad to know it’s not just me. I’m using a new iPhone 13 Pro Max fully up to date ios. I thought maybe it was something with my new device but my old iPhone 7 died so I had nothing to reference. I disable VO and can navigate to a product but I cannot read the screen so when I enable VO after arriving on the product screen everything locks up and the screen goes blank. I’ve found no work around. I initially discovered the problem when my wife air dropped an Amazon product to me. Every time I accepted, my app would open to a blank product page. Not a good time of year to have this happen. Hoped to get my holiday shopping done early.