App Accessibility Please Read

By J.P., 21 April, 2013

Forum
Accessibility Advocacy
Hey Guys, I am writing this post hoping to get signatures and feedback from you to send to Apple. I really think that Apple should consider an accessibility rating for apps in the App Store. I'm starting this conversation not to slam Apple. We all know they dedicate the time to accessibility. I am writing this in frustration to the lack of support from developers. There is no excuse anymore for an app not to be accessible. apple even provides certain tools for developers to make apps accessible. I think that developers should see some sort of accessibility rating to maybe embarrass them. If it is there for everyone to see, maybe they will implement needed changes. I understand that there are developers who are dedicated to this cause. I however know I also send extensive emails to developers with no response. I also find it quite demeaning when I write the itunes store asking for a credit. Explaining the lack of accessibility in an app which is in their store. I'm not talking about partially inaccessible apps. We all know that there are some that aren't perfect, but you work around it. We all however have run into some which made no effort. I think that a score maybe 1 to 5 would be perfect. From not accessible at all to completely accessible. Would you please help me in making Apple consider this. After receiving your responses, I'll pass this on to Apple. Thank you for taking a couple of minutes to do this. Regards, JP

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Comments

By Azzahra1995 on Tuesday, April 23, 2013 - 15:45

Hi let me say first of all a big thank you to the apple team for making their devices accessible not just to us but to everyone. In responce to your conversation i know that many developers are trying to include v.o accessibility but most of them dont know about the exhistance of voice over, and sometimes people dont actually think about people with disabilities because its not something they come accross on a daily basis.

By patrick kelly on Tuesday, April 23, 2013 - 15:45

Reason is, you say it's there to embarrass them, and then you complain they don't care. If they don't care, and they have a bunch of sighted users using their app, again, they're not gonna care and there's nothing you can do about it. What about angry birds that has a bad accessibility rating for a reason. Counter productive, and then in my opinion, what's the point of Applevis ratings and advocating?

By Scottsdale on Tuesday, April 23, 2013 - 15:45

Hi Jeremy, Out of interest, how would you envision this working? I don't think it's quite as straight forward as AppleVis, which is the perfect environment for such a rating. To be fair on developers, Apple would probably have to consider accessibility as part of the App Store submission process if they were to introduce what you're asking for.

By Typical Janner on Tuesday, April 23, 2013 - 15:45

You may be well-intentioned, but this is never going to happen, so you might as well save your time and energy for something more productive. I would be more than happy to be proved wrong, and if I am I will be joining the queue of people applying for a job with Apple, as I suspect that they would need to employ every AppleVis user (and probably a whole load more) if they wanted to test and grade the nearly 1 million apps that are in the App Store. And, presumably, this will need to be part of the approval process for every app update. Oh boy, to think that developers moan now at how long this takes! And, hang on, aren't there plenty of times when we can't even agree amongst ourselves on whether an app is accessible or not? Oh boy.

By MarkSarch on Tuesday, April 23, 2013 - 15:45

Hi I agree with you! How ever should you think that on App Store there over 750,apps apps on the current iOS 6. and at new iOS release will be arround 1,000,000 apps How many of then are you using? I seem thousand complain without any reason on this forum as on blindSquare, FaceBook, etc. etc. Sound like meeds to be software developing by yourself to costumize own apps.

By J.P. on Tuesday, April 23, 2013 - 15:45

This wouldn't take away from AppleVis. There is so much more to this forum. Personally, accessibility should be considered with app submissions.
Great comment to the last person who posted in this thread. If enough complaints are made about inaccessible apps, perhaps ratings will go down in the App Store. At the very least, there should be mention about whether accessibility is there or it isn't.

By Ken Downey on Tuesday, April 23, 2013 - 15:45

In reply to by 1SilkyGirl (not verified)

Accessibility for all apps? Are you kidding? I can't even get VO to let me click on this comment field. I have to turn VO off, tap it, and turn it back on. iOS6has had three updates and still no VO fixes. However, the more we can raise the awareness of the need for accessibility the better. The way to do this is in untiy rather than arguing all the time. Are we thankful for all Apple has done in the realm of making their devices accessible? Of course we are. That doesn't mean we can't push for improvements though, both from Apple and app developers, especially since we pay for the devices and many of the apps.

By djolney on Tuesday, April 23, 2013 - 15:45

A rating system like you propose would be very useful and I would be willing to give ratings for such a system.

By KE7ZUM on Tuesday, April 23, 2013 - 15:45

We've been discussing this for years and have found it not a viable option. Each person finds stuff accessible in different ways so what might be accessible to you might not be accessible to me and vice versa. I do agree this should be done but again not a viable solution. Take care. and not all apps are ment to be accessible. For example an app for planing a house or engineering as no one in the blind world does these things. Well we do but the apps have graphs and stuff. I know an ingineer personally tha'ts how I know these things.
Okay I understand yes developers need to make their apps accessible but have you thought about maybe they are trying.Next what you have to understand is that some developers probably don't know that accessibility is needed in their apps. While we are complaining let's help the developer out by providing resources that they can look at about how to make their app accessible. The reason why nothing is not being done yet is because probably the developers don't know that their is a need for accessibility in their apps. One more thing the way we communicate with a developer also will determan when accessibility will be put in their app. Also a good resource to give a developer is the apple developer guide for making apps accessible so they have a resource and then maybe more apps will be more accessible.

By Toonhead on Tuesday, April 23, 2013 - 15:45

Face it, we're a minority. Apple cares enough to make their products usable by blind people for sure, which is great, but not all apps are created by them, and that's as it should be. In a perfect world every single app would be accessible to everyone blind or sighted. But unfortunately it's not. Another thing...the only people who use the words "accessible" and "accessibility" are blind and visually impaired. Talk to any app developer and you just say it's not accessible. They'll look at you funny and not have an idea of what you're talking about. If you point them to apple's guidelines then it becomes more clear, and even then, they might not be able to follow them to the letter. This is why we need to stick with Applevis as it is.

By Nicholas Parsons on Tuesday, April 23, 2013 - 15:45

I definitely support your idea. However, for the reasons pointed out by several people in the comments, the 1 to 5 star rating system wouldn't work. In short, this is because, as mentioned, opinions differ as to whether something is accessible or not; the rating would need to be reconsidered for every update; and Apple would need accessibility experts to review every app before acceptance and they probably don't have the human resources to do this. Instead of a 1 to 5 star rating system, I think a similar result could be achieved by having developers answer a few questions about how they wrote the app, and to post these answers on the App Store page. These questions could include things like: • Does the app include VoiceOver support? • Was the app created using only Apple's built-in UI elements? • Does the app include any custom made UI elements? • Does the app include mostly or all custom made UI elements? Such questions would not necessarily tell us whether the app is accessible with VoiceOver, but would give some indication. It would be of some help when deciding whether or not to purchase an app which has not yet been reviewed on AppleVis. Whether or not Apple would ever consider such a thing is a different question. At least I think they would be more likely to take this approach rather than a 1 to 5 star rating which Apple itself had to provide. I'm guessing that Apple similarly wouldn't bother with a user provided 1 to 5 star accessibility rating as they would probably argue uses can just use the existing rating system for this.
Nicholas, this idea is great. It's the first time I've read a proposal on the subject that actually seems feasible. It likely wouldn't require a huge amount of extra work on Apples part. You could probably argue that it'd actually reduce the amount of support tickets that get opened related to refunds due to inaccessibility in the longrun I guess. Of course, if the answers to those questions were only to show up when someone accesses the App Store with VO enabled on their device, it would avoid extra clutter for the masses who don't need that info. Very cool. I'd gladly sign my name and lend some effort to campaigning for that to happen.

By Nicholas Parsons on Tuesday, April 23, 2013 - 15:45

In reply to by Scottsdale

Scottsdale, that's a great suggestion that the answers only show up to VoiceOver users. I think it would make the suggestion much more attractive to Apple. Thanks for your support. Hopefully someone who knows more about programming can give some input as to what questions should be asked. This way, if we are to provide Apple with a proposal it will be of maximum benefit and more likely to be excepted.

By David Goodwin on Tuesday, April 23, 2013 - 15:45

I've already said this elsewhere, but I think that it is worth repeating here - from our experience here at AppleVis, I would have to say that developers are often the worst possible people to tell you about the accessibility of their apps.

On a daily basis we have developers trying to post their apps to the site or emailing us direct, and the number of these who show that they have no idea of what VoiceOver is and why it matters to the users of this site is extremely disappointing. When they use the form to try and post the app directly to the site's App Directory, we will regularly see comments that show all too clearly that they don't know what VoiceOver is and also have no concept of what accessibility means in the context that we use it. Their comments are often littered with contradictions - about labelling, element reading and the overall usability. Suffice to say, there is no way that you can rely on what they say. Which, of course, is why we do not allow developers to submit their own apps to this site's App Directories! The thought of the App Store being filled with this level of misinformation is not an attractive one. And, raising awareness to the level that would be necessary to avoid this would be a major endeavour and would probably still leave lots of developers who simply wouldn't have the time or inclination to take much notice of whatever information was being provided to them about VoiceOver support and accessibility. In this situation, you would have to ask whether no information is better than misinformation. I also cannot see how human testing of apps is realistically possible. There are simply too many. Even if you didn't try to catalogue what is already in the App Store, and instead tested each new app or update that was submitted after the introduction of any system, I would guess that this is several thousand apps every day. To do this, you would need an absolute army of testers, all operating within strict guidelines to ensure that there was consistency within the testing and reporting. The financial costs and the potential time implications for the app approval system are almost certainly going to make this unviable. The only viable option that I can see, is one that automates the process. I have doubts that this is technically possible, but the knowledge necessary to back up that view is way beyond my pay grade (smile)

By Nicholas Parsons on Tuesday, April 23, 2013 - 15:45

In reply to by David Goodwin

Thanks for that, David. What you say makes a lot of sense. What if the developers were not asked whether their app has VoiceOver support, but rather specific questions about how they programmed the app? From what I understand, apps which have been developed using only Apple's built in UI elements have a high likelihood of being accessible. They may have things poorly labelled, but they should be possible to use. Your point about misinformation possibly being worse than no information is a good one. However, I think that some indication as to the likelihood of an app being accessible would be very beneficial, so long as users know its an indication of likelihood only and not a guarantee of accessibility. Personally, I come across many, many apps which have not been reviewed on AppleVis or elsewhere. I thus feel I'm taking a big risk when purchasing such apps as I'm not comfortable with the process of returning/refunding apps which are not accessible. It would be a huge benefit to me in assessing this risk to know whether the app was built using Apple's existing UI elements or whether it was built using custom UI elements. This would never replace the fantastic resource which is AppleVis and similar mailing lists, but it would be an additional tool we can use when we have nothing else to go on.