I've had it with airpods, and the Mac

By Siobhan, 3 April, 2020

Forum
macOS and Mac Apps

Hi all. Just now, I was in the middle of my last post, when voice over stopped speaking. The sounds were there, no speech. so I turned off and on Voice Over about five times. Nothing. I took the Airpods out of my ears and there was speech. This is absolutely unacceptable. I'll put them in and they will work again until they just stop. does anyone who have the pro version have this problem too? I can't return them, not least because of the virus but I've had them for maybe six months now. Frustrating to say the least.

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Comments

By KE7ZUM on Friday, April 24, 2020 - 17:15

Have you contacted apple about this? Perhaps ther is a firmware update you need to grab? I don't own any bt devices for my mac, but just somethingn to look at. Also call the apple accessibility hotline and report it.

By Eric Davis on Friday, April 24, 2020 - 17:15

I use a set of bows headphones and have the same issue. It has something to do with the blue tooth stack in the latest versions of the Mac O.S.

By Holger Fiallo on Friday, April 24, 2020 - 17:15

It is time for you to be part of the force. Come and use windows. Windows is better and jaws is easy to use and they fix bugs. May the force be with you.

By KE7ZUM on Friday, April 24, 2020 - 17:15

Actually will not use anythign blue tooth on windows, headphoens anyway. I lost speach, nothing worked and yeah. It was horable, by the way this was not too long ago on windows 10, so yeah don't do that either. Just email accessibility@apple.com and see what they say.

By Brad on Friday, April 24, 2020 - 17:15

Bluetooth is fine for me, it's a bit choppy if I go outside of the range the headphones give me but that's to be expected.

By Siobhan on Friday, April 24, 2020 - 17:15

Hi. Thanks for the comments. I'm not switching to Windows. I'll leave it there. I didn't report this, because the problem is inconsistent. What's more frustrating, I connected them to my phone to read a book. When I click connect on the mac, after disconnecting from the phone did they work? Nope. Do the exact same steps again, suddenly they work. I wonder if this is just Bluetooth 4.2 or whatever it is. I think the next version is coming or is out. I was writing this exact post and they lost speech. So pissed me the hell off.

Interesting. I had been using wireless logictech headsetfor many years along with a wireless keyboard and no issues. I am using them now to type from my couch.

By Kerry Fielding on Friday, April 24, 2020 - 17:15

Hi all. Interesting thread. I’ve had a couple of issues with my AirPods pro and Bluetooth devices of late. A couple of weeks ago, when I was at a friends house, VoiceOver on my iPhone just stopped and nothing I did would make it work again. Turns out, I had my AirPods out of their case, but in my back pocket and, even though they weren’t in my ears, they just connected. Had this happened twice today with my Apple Watch as well. same situation. I had taken them out of my ears, put one in each of my back pockets as they have occasion to make a terrible screeching noise if you put them together. What’s that all about?

By Diogo Melo on Friday, April 24, 2020 - 17:15

Hi. Although I have AirPods, I don't use them on the Mac since the lag is more noticeable than in iOS, probably because I am faster with a keyboard than with touch. But they thinking pockets are ears is frequent, I just put them on the case when not using them.

I sometimes have that problem of no speech in my wired EarPods. The solution is to go to terminal and type the following:

killall -9 com.apple.speech.speechsynthesisd

It restarts the speech process (or something like that) and restores speech in 95 of 100 times. I have a VO keyboard shortcut to open Terminal and an alias configured to type a shorter command to execute that.

I have a .bash_profile file and I wrote the following there:

alias insertname='killall -9 com.apple.speech.speechsynthesisd'

replace insertname with the command you want.

Yes, it would be better if it didn't happen, but it is a workaround.

By David Dobler on Friday, April 24, 2020 - 17:15

I have AirPod Pro and I love them they work great for me I have no Bluetooth issues I use a MacBook Air 2018 with Mojave and I have a MacBook Pro from 2010 with Sierra and I have no trouble and I have an iPhone XR and have no trouble with Bluetooth at all I’m not quite sure what else to suggest to you but call Apple Accessibility and tell him even if it is an intermittent problem tell him what happens maybe they will be able to help you with it have a great day hope this helps

By Siobhan on Friday, April 24, 2020 - 17:15

Thanks guys. Some of your I don't have this problem comments, boil my water. I understand we are all different. Except when you write I don't have it, and keep going, I equate that to the old school email lists wherein you'd get a Re: Apple airpods, Me too. and that was it, followed by the person hitting send. In other words, I won't call unless I can give a helpful example of what's going on. Other person with the pro version, interesting you hear a screech noise when they are together, but I never thought of something like that. Possibly it could be the oversensitive microphones, just a thought. For the terminal person, I'd attempt writing all of that but Irish temper is a thing and yeah I'd need to do it when I was calm. :) Thanks everyone.

By Lukas on Friday, April 24, 2020 - 17:15

Can't you just copy paste it into the terminal then? I believe it should be possible, at least recent builds of Windows 10 can certainly do that. Mac's terminal has been way more advanced than Windows's command line for ages, they're catching up these days but yeah, so I'd be really surprised if macOS couldn't do this.
I wouldn't use Jaws even if I was actually paid the full price of that software to use it, but up-to-date Windows 10 with up-to-date NVDA and basically up-to-date builds of any apps you like to use rocks. I've been playing around with macOS ever since I got this macBook Pro in September of 2017, yet keep coming back to the bootcamped Windows all the time and I don't regret it. No matter what I do, and no matter how many software updates, VoiceOver is just way too slow, sluggish and unreliable for me, especially in many recently released apps and websites. I tried all the various commanders and completely remapping its weird keyboard layout to better suit my needs, so that I could get used to it better, but still no good. So, even though I love my iPhone and iOS, even the 13 versions haven't plagued me with as many or as terrible bugs as many people seem to describe here, I've declared trying to learn to like macOS a lost cause for me. I mean, maybe I could like the system itself if they came around and rebuilt VoiceOver completely from scratch to be suitable for 2020. I mean, I was so frustrated with it at one point when I was still trying that I set the word busy as the greeting text that's spoken when VO starts. That should explain my feelings about it pretty clearly. :-)
Yeah, Windows 10, even the current builds, has to be configured pretty heavily at the beginning to make it look and perform decently, and it's true that it shouldn't be like that if you are just an ordinary user who just wants to unbox the computer and have it work, but it's just the way it is. AFter this initial configuration, it still works a hundred times better than macOS for me. Apple managed to prove that philosophy works with iPhone and iOS, but certainly not macOS. No significant VoiceOver overhauls even in Catalina, so that claim still holds true even in their current release of the system.
Fortunately, I managed to find a pretty cool Powershell script that helps with the initial configuration immensely, as you just run it once and it automatically clears out most of the initial Microsoft crap you would never actually want to use. The only limititation of Bootcamp I can think of is that I can't use FileVault or the Windows built-in encryption, forgot what it's called, but I think it's BitLocker. That kinda sucks, but it's the only real issue I'm having with this setup.
As a friend of mine once said: Yeah, Macs are good hardware to run Windows on. :-D
Lukas

By Siobhan on Friday, April 24, 2020 - 17:15

I appreciate the support. Telling me you don't have the issue I experience, is like writing the one line email. I agree. send. I'll never understand why on this forum especially either I get the I don't have this, or no answers whatsoever. Yet people find something wrong and all the trolls come out. I've learned to swear and keep turning on and off voice over until speech comes back. If this were able to be reproduced, you can bet I'd be asking apple why this happens. If Apple ever fixes it I'll be happy.

By Joseph Westhouse on Friday, April 24, 2020 - 17:15

I've had the same issue, I think twice, no rhyme or reason to why or when it happens, or how to fix it. Interesting that this is being treated as such a rage-worthy issue on this thread, when to me it seems like a simple bug. Particularly given the fact that some on the list haven't even reported the issue, do we really have much ground to complain? And as for those saying this is the reason that Windows with JAWS is better...unless that platform's gotten a whole lot more stable in the past few years, I'm sure someone out there has had equally annoying glitchy issues with some Windows hardware/software interfacing issue at some point in their lives...

By Holger Fiallo on Friday, April 24, 2020 - 17:15

Well last week something interesting happen. Using 11 pro max and airpod first gen, and series 5. When I connected my AP to my phone, it went well. I touch my watch and I was happy to hear my watch coming from the AP. I was able to move from phone to watch with 2 second delay. This happen even when I remove my AP from my ear. I was able to go from watch to phone all day. However yesterday when I connected my phone to my AP and press crown to watch no luck. VO just came from watch and not AP. It was nice while it lasted.

By Justin on Friday, April 24, 2020 - 17:15

I've seen this issue you're talking about Siobhan. I don't have Airpods, however can confirm this is a bluetooth issue. SOmetimes you'll loose speech, and the only way to get it back is to turn the BT device off, then back on again again. You'll get speech thru your mac's speakers, and once the BT device connects, then it works fine again. It's just how the cookie crumbles. If you've had it with the mac, that's fine... It's not a one size fits all OS, and doesn't work for everyone. I understand the frustrations people have, but I've learned to live with apple's quirks and really love it. Sure you can't play all games like you could on windows, however I really don't care anymore.

By Cowboy on Friday, April 24, 2020 - 17:15

I'm sure it won't make you feel any better but I have the same problem using headphones with a cord on a SurfaceBook which is supposed to be on par with the Mac. I'll lose voice, I unplug the headphones and have voice, when I plug headphones back in windows acts like they aren't there and continues to speak through the speakers. Only happens while a screen reader is running because I let my wife use my computer for a couple of days and Microsoft support had no ideas.

By Siobhan on Friday, April 24, 2020 - 17:15

It's not about Apple working well. It's about the frustration of we can't even help them, by showing them how it happens, so they can say oh, it's because your bluetooth is an earlier version. I'm ok with it being bluetooth, nothing's perfect. i'm not ok tha there seems to be no fix other than just get pissed, wait and hope it comes back. Or restart and take eons to start up.

By Eric Davis on Friday, April 24, 2020 - 17:15

I would send a report if I could reproduce the damned issue consistently. There is no rime or reason to this. It just happens at any time and it is if your computer is just giving you the middle finger. I don't know how this passed testing.

By Bobcat on Friday, April 24, 2020 - 17:15

I understand that if you call the Accessibility department they can check your logs for the last hour. I don't know just how true this is. but, the last time I did some troubleshooting with them that's what The agent said.