Latest update broke Audible.

By Louise, 6 November, 2019

Forum
iOS and iPadOS

I'm running IOS 13.2 on an Iphone X, and the latest update of the Audible app has made it unusable. When I try and open Audible, it just goes to tries to open, and then closes on its own.

Maybe don't install this update, and I'd be grateful if anyone has an idea to fix?

Thanks,
Louise

Options

Comments

By DMNagel on Tuesday, November 26, 2019 - 15:16

It seems to work fine for me. Maybe it's a device related issue.

By Louise on Tuesday, November 26, 2019 - 15:16

I think it was the update, but don't know for sure. I deleted the app, and reinstalled. It works now, but I'm going to have to download all the books I had on my phone.

Ah well, I'll consider it an opportunity to cull my downloaded books.

Thanks.

By DMNagel on Tuesday, November 26, 2019 - 15:16

Glad you got it working.

By Matt on Tuesday, November 26, 2019 - 15:16

Having the same issue on iPhone 8+.

By yorkshire-drew on Tuesday, November 26, 2019 - 15:16

This happened to me after a previous update. Audible said back then to open the app for the first time after updating in Areplane mode. I tried it this time when the app crashed immediately after launching and it opened successfully. You can then turn airplane mode back off again and the app should still open. Least ways it does for me.

By Melissa on Tuesday, November 26, 2019 - 15:16

This happened to me, and I just did a reboot of my phone. Seems to work fine now for me.

By Rixon Smith on Tuesday, November 26, 2019 - 15:16

If you go into the iPhone storage section in your general settings where the audible app is located you can offload the app as well as completely uninstalling it. If you offload the Audible app you will save all books on your device as well as the finish tags. This did restore the use of the audible app on my phone. Hope this helps everybody.

By Brooke on Tuesday, November 26, 2019 - 15:16

I've just tried the suggestion of airplane mode, and that didn't work here. Trying a reboot of my phone, then will move on to uninstalling and reinstalling the app if I need to.

By Holger Fiallo on Tuesday, November 26, 2019 - 15:16

Lucky me that I am not dealing with that bug. Have current audible app and is doing well.

By Matt on Tuesday, November 26, 2019 - 15:16

I tried every suggestion mentioned, and nothing worked for me. I got in touch with the Audible team via Twitter, and they said they are aware of the issue and that a fix will hopefully be out soon.

By Matt on Tuesday, November 26, 2019 - 15:16

The new update released a few hours ago seam to have fixed it for me.