Logitech Bluetooth Keyboard not Working on Whatsapp after Upgrading to IOS13.1.2

By Ruth, 11 October, 2019

Forum

Apple Hardware and Compatible Accessories

Hi all, I'm using IPhone 6S and after upgrading my IPhone to the latest version of IOS, my logitech bluetooth keyboard isn't really compatible with Whatsapp. When I'm typing on the compost search, the shift key on my keyboard doesn't work. Therefore, I'm unable to input capital letters, question mark, et cetera.
I'd really appreciate if someone can help me with this.
Thank you

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Having exactly the same issue with my bluetooth keyboard

Hello Ruth
I'm using an Astrum 3.0 bluetooth keyboard and experience the same issue. This only happens while typing within a Whatsapp chat edit field. All other edit fields like FaceBook, Notes, Mail and Messages cause no issue. I contacted Apple Accessibility and the reply I received explained that I need to contact the developer of Astrum Bluetooth keyboards. I am using my Astrum now for 5 years and were thinking it is getting outdated. Thank goodness for your message here, because purchasing another brand will just means I'm will waist good money.

So how do I solve this issue?

So how do I solve this issue? Do I need to contact Logitech Bluetooth keyboard developer? Or should I wait for the next version of IOS to be released and see whether the problem still persist? I only face this problem within the whatsapp chat.

The same exact problem with

The same exact problem with my iClever bluetooth keyboard. It is not a problem with the keyboard, it is either Apple or WhatsApp to contact about this problem. All other edit fields including typing in Pages and other word processors, Facebook, Messenger etc, they all work fine. It is only in WhatsApp. Also I am unable to use the keyboard to perform some commands like checking the status menu. Please confirm this to me.
Thank you.

Only work around

Hello
The only work around if I even can call it that, is to type in any other word processer or app for example: Messages, then select, and cut the message and paste it in Whatsapp. My thoughts: Contacting Whatsapp about this bug. If it was a hardware issue with our keyboards, we would not be able to type correctly in all other text fields on the phones.

Logitech Bluetooth

I mainly use my Bluetooth keyboard for typing. May I know what's the command to check status menu?
So, since we are not contacting apple or whatsapp, do you think this issue will be solved in the next release of the IOS?

Hello Ruth
I Submitted feedback to Whatsapp. Control plus Options plus the Letter M takes you to the status bar, but unfortunately this set of commands only works when inside any app. Not on the home screens like before. This particular one is a Apple bug for sure.

Whatsapp not owning up to this problem

I have been having this problem too since updating to IOS13. All other edit fields work just fine with my Logitech.

I sent feedback to Whatsapp about this problem. Their reaction was that everything to do with the keyboard is controlled by IOS. I refuted this by telling them that the only place I can’t use the question mark or the exclamation mark is in Whatsapp. They say that their developers are looking at the problem.

Unfortunately, I haven’t heard anything from them since.

Do let me know once you have

Do let me know once you have heard from the developer.
May I know where is the option key for Logitech?

same here with Logitech K780

exactly the same issue. looking forward for a solution....

Interim solution

Cursor in the input field of Whatsapp:
1. Press "alt" or "cmd" (keep holding)
2. Press "Shift" (keep holding)
3. Release "alt" or "cmd"
4. Then type the key(s) you expect to be "shift".

Stupid enough rite ? hahaaa...

Sorry to say but this doesn’t work for me

Hello R.,

Unfortunately, this doesn’t seem to work for me. When I hold down the alt, then the shift and release alt and press the slash, all I get is the slash and not the question mark I need.

Do you have any other ideas.?

I can reproduce this on my

I can reproduce this on my corser machanical wireless keyboard so this is not a logitech issue but a what's app issue. By the way your fix didn't work either for me.

I'm having this trouble with my Targus AKB33US and Logitech 380

Is there a website we may go to to register compaints with Whatsapp and Apple? Doing an app-review on the developer page for WhatsApp and Apple doesn't seem to be going anywhere.

You can contact them through

You can contact them through the app. But good luck as they really do not respond, and when they do they really don't know what they are talking about.

Interim works!

I'm using the Microsoft flodable bluetooth keyboard and Logitech bluetooth keyboard. I noticed that I'm not able to type in the punctuation marks when you hit shift + number. I also noticed that shift + letter does not type the uppercase letter. I always have to hit Caps Lock just to enter an uppercase letter. This happens on both brands of bluetooth keyboard in Whatsapp only so this is not related to the keyboard brand itself nor iOS because both keyboards work perfectly in Facebook, Instagram and emails. This is specific to Whatsapp.

I tried the interim solution proposed at #10 and it works! Thanks!

10's solution did not work

10's solution did not work for me at all. And I'm surprised contaacting what's app has not yielded a fix as of yet.

Fixed!

Hallelejah, just updated to WhatsApp 2.19.110 and it is FIXED... They didn't mention the Fix it in the Changelog, tststs....

Hopefully with the new IOS 13

Hopefully with the new IOS 13.2 it will resolve all the issues.

Sorry to say even with the

Sorry to say even with the new IOS it still doesn't resolve the issue. How ya? Solution 10 doesn't work either. The shift key on the keyboard isn't working.

Really? Someone else said it

Really? Someone else said it was resolved as well withthe new what's app update. I'm getting my bt keyboard repaired so cannot test, but ther you go.

How do I check whether my

How do I check whether my whatsapp is up-to-date?

It's ok my problem is

It's ok my problem is resolved now. I've managed to update my whatsapp and my keyboard is working perfectly now! Thanks very much.

Provide solution

The same issue is happening from my application also. Can you provide me the fix

You will check the way you

You will check the way you normally do. Tap and hold the app store icon and when the context menu appears, tap updates and if needed refresh the screen.

If it is an app you developed

If it is an app you developed you will need to probably contact what's app and ask how they fixed it so you can fix it in your own app. If this is what's app then update. It is according to my friend fixed. Again I can't test as my bt keyboard is in the shop.

Sollution for new bug when typing in Whatsapp

Hello again
Yesterday I learned the hard way when pressing Enter to create a new line, the message was send. Went on the trod without my permission. Press alt plus enter will create a new line.

Yep, that makes sence. And

Yep, that makes sence. And that is actually true in most apps. ON the mac that would be option enter.

Bluetooth keyboard not working with Whatsapp

Thank you R for giving an interim solution to the very annoying Bug from the latest IOS update. I have been typing, copying and pasting from Notes into Whatsapp which is sooooooo time consuming. I’ve got other keys that don’t function properly but tend to find the solution is to press opposite key. Thanks again :)

Another issue

Another issue I'm having now is while typing on Whatsapp, pressing enter will send the message without my permission. Pressing alt + enter doesn't work for me if I want to go to the next line. so what is another alternative to create a new line? Thanks

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