having problems updating apps on my macBook air

By molly, 1 June, 2016

Forum
macOS and Mac Apps

Hi, guys.
Fore some reason I'm having trouble updating apps on my mac. I went to the update section of the app store and installed all the software updates, including pages. Whenever I try to access documents in pages, I get a message on the screen saying I need a newer version of pages to access this document. When I go to the menu bar and select about pages, it appears I have an older version of pages, 4.3, I think. But when I search for pages in the app store, instead of saying install pages or update pages, it just says open.
Does anyone have some idea as to why pages might not be updating? I seem to have the same problem with xcode, since it does not have the iOS 9.3 simulator in the list of files to download.
Any help will be most appreciated. Thanks.

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Comments

By KE7ZUM on Monday, June 20, 2016 - 19:03

Can you reinstall the apps? Save your xcode and pages docs to see if they can open in the newer pages.

Good luck.

By Anthony on Monday, June 20, 2016 - 19:03

I'm not sure if you got it working but if you didn't about trying to uninstall it and reinstall it or do a shutdown and restart of the mac

By david s on Monday, June 20, 2016 - 19:03

Hello,

Did the remove and reinstall of the app work? If it did not, what version of the OSX are you using? Perhaps the version of the OSX you have does not support the latest version of the apps you are trying to use.

HTH and good luck.

By Dave Nason on Monday, June 20, 2016 - 19:03

Member of the AppleVis Editorial Team

You may have two versions of the app. One is the old iWork suite version and one is the modern version. Check your applications folder and see is there two in there, one of them (the older one) might be in a folder called iWork. If so, make sure the modern one is in your dock so you're opening that one.
I might be barking up the wrong tree but that's what happened with me a couple of years ago.

By molly on Monday, June 20, 2016 - 19:03

Hi.
I reinstalled pages and it worked. I did not bother to delete Xcode, though, because it takes ten years to download to my computer. I'm sure when I get my new mac things will work the way they should.

By KE7ZUM on Monday, June 20, 2016 - 19:03

Lol. Youcould download xcode over night. It's a 6 gig download so by the time you get up in the morning it will be installed. It's worth a try as what you might be coding you might need to test on ios 9.

Lol. I'd try reinstalling xcode anyway, if it wasn't so hot where I live... My computer is so old, and it would get really hot, I mean, the kind of hot that doesn't feel normal. Not to mention the charger is broken. I have this idea that the computer will suddenly make those horrible sounds of electrical wires frying, and it would smell like burnt plastic... This idea probably came about because I witnessed our comee maker break like that. Hahahahaha!

By KE7ZUM on Monday, June 20, 2016 - 19:03

Yeah, it son its way out then. I would not install xCode until you have to spring for a new machine. I've been there done that. My computer died 2 weeks before a research graduation thesis was to be due. Yeah fun times that was.

Glad you got pages at least working out.should