can't enter password on update screen on Mac

By Dawn 👩🏻‍🦯, 1 April, 2026

Forum
macOS and Mac Apps

Hello, All,
My 2025 MacBook Air running MacOS. Tahoe 26.3.1 seems to not want to take my password and update.
It lets me enter it on the login screen, but, whenever I try updating it, and entering the password, it won't take it.
I've double-checked that I'm inputting it correctly, and, I also realized that the capslock key was getting activated, without me pressing it. It still wouldn't take even after I pressed the capslock key to turn capslock off. I tried calling Apple, and, thex said they'd never seen this before. Whenever I power off my Mac, I close it right away, so no dust gets on the keyboard.

While I can sympathize with it not wanting to grow older/update, I'd still like to update it. :-) ;-) I'm a new user, and, doing my best, but, I need to get rid of or at least defeat the tech gremlins. So, any help you can give me would be very much appreciated. TIA! :-)

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