iPhone 13 Pro Max accessibility zoom too sensitive

By SoYoung, 14 October, 2021

Forum
Low Vision Accessibility on Apple Products

Since I upgraded from a XS Max, I found the zoom accessibility feature to be way too sensitive. The screen move way too fast the minute I touch it. Anyone else? I never had this issue on any of my iPhones before and I'm coming from the same back up as well.

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Comments

By Peter Holdstock on Thursday, October 21, 2021 - 12:36

This is perhaps linked to a known issue in iOS 15 where users screens are becoming unresponsive or acting erratically. There are reports from users of other iPhones and not just the iPhone 13 range of models. In some cases, including myself until the release of the latest iOS 15.1 beta for, meant that touching the screen to wake the phone didn’t work. I don’t use VoiceOver but not zoomand I find sometimes the cursor will jump through another part of the screen or something will be activated which I did not double tap on. If anyone is having these issues, please report them to Apple

By Mike D on Sunday, November 21, 2021 - 12:36

I'm having the same problem after upgrading from a X to a 13 Pro Max last night. When zoomed in, panning with 3 fingers is exceedingly difficult. While navigating when zoomed in, the view often flies around to the far end of the screen or bounces back to the previous position as soon as I lift up my fingers from the display. The screen seems too sensitive, and interactions are very inconsistent. Using my phone is a nightmare now. Updating to 15.1 did not help. I do not have this problem with my iPad. I cannot go back to my X, so I hope this is a software problem that will be fixed ASAP.

By SoYoung on Sunday, November 21, 2021 - 12:36

@Mike D : You described exactly the problem I have. Its now a nightmare to use my new phone and I can't return to my XS Max as well. I hope its not because the screen itself is 120Hz compared to the iPad pro (I'm not an expert so correct me if I'm wrong) because if its like this because of the hardware we'll be stuck with it unless Apple manage to fix it but it always taking forever when it comes to fix accessibility features...

By Larry on Sunday, November 21, 2021 - 12:36

I am yet another long time iPhone user with exactly the same iPhone 13 zoom accessibility failure.

This is a vital function for low vision users, and now is utterly useless.

Since the iPhone was introduced in 2007, I have owned seven different models. None of them had this severe type of issue, making the phone essentially unusable.

Please Apple, fix this problem. I have dealt with numerous Accessibility bugs on the iPhone and especially Apple TV, and they literally take years to discover and fix despite consumer complaints .

This one is REALLY SERIOUS!

PLEASE, PLEASE FIX this.

THANK YOU,

Larry