Voiceover and Iphone 7 sluggish with the number pad when on a phone call

By Shelley, 30 January, 2017

Forum
iOS and iPadOS

I'm having trouble entering numbers when on a phone call. For instance, if I call my bank or into a conference call I can't enter access codes quickly or with any accuracy. I have the headset plugged in but the numbers won't respond or Voiceover announces them unreliably. The numbers seem tow ork with all other apps but not on the phone once I enter a call. Is anyone having trouble with this? This seems to have just happened within the last day or so. Any help would be appreciated.

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Comments

By Pranav Lal on Sunday, February 26, 2017 - 11:50

Hi,
I have been experiencing this since ios version 9. The moment I hit the "add call" button, the iPhone slows down and getting an accurate response is almost impossible. I have reported this to apple accessibility and they were unable to duplicate the problem. I am on an iPhone SE running ios version 10.2.1. I am rather surprised that other people have not encountered this.

Pranav

By Justin on Sunday, February 26, 2017 - 11:50

Hi,
It could be the bluetooth protocol it's using. Try it without the headset connected and see if that makes a difference. It could possibly be a bluetooth issue, as i've noticed it sometimes is laggy while connected.