problem with disney movies anywhere app

Hello,
I am trying to watch "up" with the disney movies anywhere app, and it's not working. it doesn't seem to want to sync. I'm doubly sure that i clicked on up for the movie. any ideas? I really want this to sync. I bought the DVD in germany with wishes to watch in german, but i was never able to because there was no AD track. So now I want to use the AD track on my phone to watch. thanks!