passcode issue

By Techteach, 18 October, 2021

Forum
iOS and iPadOS

Hello,
My student is having an issue with his passcode and voiceover.
He reports and I have confirmed and tested that when voiceover is on, his zero doesn't work in the unlock screen. It does work in all other areas you need a passcode, for example, when you update your ios. Does anyone have any ideas? Thanks!

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Comments

By Unregistered User (not verified) on Monday, October 25, 2021 - 02:46

I've confirmed that the 0 key does work properly on the lockscreen of my iPhone 11 running iOS 15.0.2. What hardware and software is being used? Sometimes Voiceover or iOS can act stupid for no reason. Have they tried restarting both Voiceover and the iPhone? If it doesn't work, I'd try resetting Voiceover settings. This may have to get kicked over to Apple accessibility support. If all else fails, you could try making a backup and then nuking and restoring the device.

Thanks for getting back to me. I can’t figure it out. We have updated to most recent iOS. We have rebooted turned voiceover on and off. When voice over is off the zero works so I am just completely baffled!