When I am in a message or on the home screen IT will skip to somewhere else.
Such as I will be on the Icon app store and my phone skips to another App at the other end of the phone.
When I open an email or more rather I try to send a new message. I put in who I want. I am in the message body. It then takes me out of the message and puts me back to the top. It puts me where it says in box. Then I have to start my message again. It does not matter if my phone is flat or not.
Also it hangs up my calls. I find all of this very annoying. THIS has been happening for at least a few months or so now.
Another thing that has been happening for at least a year is my speech turns off without touching my phone. The speech turned off when I was useing someone IPod recently. Please what needs to be done to figure out why all of these things are happening? I have the 6 plus and I keep my phone up to date Just recently at times I need to turn my phone off and back on because voice over quits working why?
Also I have heard that Apple will not have a smaller phone? I do not feel this is right myself with very limited vision I cannot see the screen and use voice over. So I do not need a bigger phone.
Also I had a bad experience with Apple about a week ago. I called to ask about the Apple watch. Someone from Apple told me it is not for a blind person!! Not true! Also I was told when I called tech support it is not educational. My comment was I called to see how I use the watch.
My friend is sighted and I wanted to see if I would or could learn how to use it. This person from Apple told me that I needed to see an image to pair the watch. That is when I asked about it, it has voice over. I feel at times that Apple does not take care of problems in a timely manner. Such as the speech turning off when you are not even touching your phone or I-ppod that has been happening for at least a year or two. Please tell me why Apple has not fixed this among the other problems? I feel the phones are expensive enough that Apple should be doing a better job of fixing these issues. Thanks.
Also I would appreciate a call or e-mail so I know that this has been received and what will be done about these issues.
My e-mail is freddjen@att.net
By Jennifer, 12 April, 2019
Forum
iOS and iPadOS
Comments
Memory
My cousin was having similar issues with her iPhone 6 before she got a new one. It was because her phone was low on memory.
Not the right place for tech support
This is not the appropriate place to seek support from Apple. This website is not actually associated with Apple. I have never had issues seeking support from Apple and while Apple isn’t perfect, I don’t believe their record on accessibility or technical faults is as bad as you appear to suggest. I suggest you either make a Genius Bar appointment at your local Apple store, send a message to @AppleSupport on Twitter, or go to the Apple support website found at support.apple.com.