Inability to navigate the Zoom app screen after the latest update.

By Jo, 26 June, 2021

Forum
iOS and iPadOS

After the latest Zoom app update a couple of days ago, I am finding the app to be completely inaccessible using VoiceOver on my iPhone 12 Mini running the latest iOS update. I tried to attend a webinar yesterday and I was able to hear the audio of the presentation. However, the only area of the screen that I could access was the status bar. I turned off VoiceOver and my husband said that he could see some message about the webinar was being live-streamed. There was a "got it" button that he pressed to grant permission for the live-streaming. However, even after that, I was unable to locate my mute, video, chat, leave buttons etc. which are normally present. But my husband was able to see them. Is anyone else experiencing this and is there anything that I can try to remedy it? Thanks for any help that can be offered.

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Comments

By Dawn 👩🏻‍🦯 on Friday, June 25, 2021 - 07:41

Hi. Everything is fine here. I attended a webinar with Hadley on Thursday. And all seemed well. I don’t think I have heard of a pop-up saying that the webinar has been live streamed. I am seeing one that says when it’s being recorded. The only thing that I can think of for you to try, is to uninstall and reinstall the app.

By tripolice on Friday, June 25, 2021 - 07:41

The description of the issue, especially the one about focus jumping on the status bar, indicates that this is related to Screen Recognition problem. Try checking and turning off Screen Recognition for Zoom if that is the case. If you want to make use of this feature, turn it off, restart the device and turn it back on. This should result in VO downloading updated data for this feature to work again as expected. Hth.

Thanks so much for both of the very helpful comments that I received. It was indeed the screen recognition that was the culprit. I had accidentally turned it on while trying to join the webinar and then couldn't get Zoom to work at all. I turned off screen recognition in settings, restarted my phone and Zoom is fine now. Thanks again for the help.