I have to send my IPhone in for repairs, they asked me to turn off activation lock

By maxi, 23 February, 2024

Forum
iOS and iPadOS

Hello. I have to get my Iphone SE 2020 battery replaced. Before they do it, they asked me to turn off find my IPhone and activation lock. why?

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Comments

By gailisaiah on Thursday, February 22, 2024 - 20:38

I wouldn't like that either. And I would take it to your store such as Verizon or whatever your plan is rather than sending. Then your phone with all your personal stuff never is too far away from you.

By gailisaiah on Thursday, February 22, 2024 - 20:38

I wouldn't like that either. And I would take it to your store such as Verizon or whatever your plan is rather than sending. Then your phone with all your personal stuff never is too far away from you.

By maxi on Thursday, February 22, 2024 - 20:38

yes i am taking it to the store. I googled it, and read it might be bbecause they might need to restore my device if anything happens

By Siobhan on Thursday, February 22, 2024 - 20:38

They want you to turn off find my and activation lock, so they can do what needs done, without seeing your spouse's location, kids' etc. I haven't heard of activation lock, and be careful about Google, it doesn't hold the be all end all of things, especially now with scammers hijacking the results page.

By Levi Gobin on Thursday, February 22, 2024 - 20:38

Whenever I’ve gotten batteries replaced in iPhones, they didn’t ask me to turn off find my iPhone and activation lock.
It’s just a battery replacement! what could go wrong? Worse comes to worse, the device doesn’t boot up and they replace the battery a third time. is this directly through Apple?

By Siobhan on Thursday, February 22, 2024 - 20:38

They googled, panicked, freaked out. Blind person much? Lmao dude. give. Battery replaced, give back. If not, find a better place. stop building a city not a house. K? k. :)

By Ash Rein on Thursday, February 22, 2024 - 20:38

It’s literally part of the process. Whenever servicing an iPhone at the Apple Store, they ask you to unlock the phone and disable find my an activation lock so that when they are running diagnostics, it doesn’t lock them out and make the repair check impossible. It’s not really a big deal.