problem with iPhone 5s

By Troy B, 23 November, 2016

Forum
Apple Hardware and Compatible Accessories

Hi All,

I hope I'm putting this in the right forum, and I hope I can explain my problem so it's understood.

Earlier today I pressed the power button on my phone and voiceover told me what time it was, and then I hit my home button and heard the little bleep and voiceover told me what app was on the upper lefthand part of my screen and told me to double-tap to activate. Nothing happens if I double-tap the screen though, and if I press hard on the screen I can move from app to app but it won't do anything using the light touch that I normally use. Btw I do have one of the screen covers with the raised dots on it so I can tell where I am, but of course that shouldn't be causing a problem.

I called apple accessibility when I thought the screen wasn't responding at all but they couldn't help and told me to take the phone to what apparently doubles as our local apple store, but now that I'm able to get the phone to respond but with difficulty I thought I might ask here if there's anything I can do to avoid taking the phone for a possible repair, because it sounds like I may be without the phone for a while if it has to be sent off, and apple accessibility told me that I may even have to get a new phone but I've never set up ICloud to back up my apps and I'd rather not have to try to remember everything I've installed in the past year to put it back on a new phone if there's something I can still do with the phone I have now.

Oh I did try a reboot, but it was strange because I thought when I've done a reboot before that I had to power the phone back on myself, but this time it's been coming back on on its own without me having to do anything.

Also, when I was on the phone with apple accessibility the lady asked me to open settings, and I asked siri to do that and she did so it appears to be just my screen that isn't working correctly.

Options

Comments

By Fatima.Hamoud10 on Tuesday, November 22, 2016 - 20:55

Have you tried restarting VoiceOver? That might be a great idea. Also, maybe this might be a VoiceOver bug so you might want to report it. You can restart VoiceOver by pressing the home button 3 times. Hope this helps and good luck!

By Troy B on Tuesday, November 22, 2016 - 20:55

In reply to by Fatima.Hamoud10

I turned voiceover off and back on and the phone is working as it should now.

I turned vo off when talking to apple accessibility by hitting the home button 3 times, but when I turned it back on I just asked siri to do it. This time I used the home button both to turn it off and to turn it back on, so I don't know what the difference is but at least it worked. Now I just hope that it continues to work.

By Troy B on Tuesday, November 22, 2016 - 20:55

In reply to by Troy B

Soon after posting that the problem had been solved by restarting voiceover the same thing started happening when I went back to use the phone again. I guess I will need to take it Saturday to be repaired.