Hello, All:
I think contacting Apple's Customer Relations Department about accessibility issues is a good idea. While Apple claims to have a strong commitment to accessibility, the company must understand and respect the fact that poor accessibility defeats that commitment and prevents us blind and visually impaired customers from using the equipment that we purchase. After all, these devices are not offered us free of charge on a silver platter!
Regrettably, I have found corresponding with Apple's Accessibility Department to be extremely frustrating, disappointing and unproductive, because of Aple's secretive and rather arrogant attitude. That is why I feel that Customer Relations must become involved somehow in the accessibility advocacy process. To that end, I would like to obtain the phone number and email address of Customer Relations in the U.S. In fact, I think AppleVis should provide a list of such contacts throughout the world.
I often read on this and other sites about very serious accessibility bugs, many which are long-standing. Such bugs are inexcusable. Certainly, of course, some relatively minor bugs are understandable. In the U.S., accessibility is said to be a human and civil right. We must not forfet that. Apple and other corporations must uphold and protect that right. Apple is now one of the very few companies which are committed to accessibility. We must ensure that they never stray from that commitment.
Regards,
Daveed Mandell