Apple Intelligence Text Summaries are not Fully Accessible to VoiceOver Users

Category
Miscellaneous
Severity
Serious

Description

One of the new features for Apple Intelligence is the ability to generate summaries of text, such as a message currently in focus in the Mail app, or a block of text you've just written in Notes.

Unfortunately, our testing suggests that results generated by the 'Summarize' feature are currently not accessible with VoiceOver.

To reproduce this issue, with Apple Intelligence enabled, open a message in the native Mail app. Navigate to the 'Summarize' button at the top middle of the screen. After activating this button, VoiceOver says, "Loading," but does not speak the summary that is generated and displayed onscreen.

When focus is placed on the 'Loading' item and one uses the Rotor to navigate by character, VoiceOver reaches a series of elements that it speaks as "Unpronounceable." It is our best guess that these elements are the AI-generated summary text that is displayed on screen.

Furthermore, if summarizing text in an application such as Notes, the area where one can preview the results before applying them is subject to the same issue. In our testing, this issue occurs when using the 'Summarize' and 'Key Points' options, but that output from the 'List' and 'Table' options can be navigated successfully with VoiceOver.

Steps to reproduce

In Mail:
1. With Apple Intelligence enabled, navigate to the Mail app and open a message in the Inbox.
2. Locate the 'Summarize' button at the top middle of the screen and activate it. VoiceOver will say, "Loading," but not speak the output of the text summary.

In Notes or Other Apps:
1. Type text into the edit field.
2. Use the Rotor to navigate to Edit, then to Writing Tools and activate that option.
3. Choose the 'Summarize' or 'Key Points' option. VoiceOver will say "Loading," but not speak the generated text.

Bug First Encountered

iOS/iPadOS 18.1

Device(s) bug has been encountered on

iPhone

How often the bug occurs

Always

Workaround

Unfortunately, there is no good workaround for this issue that we are aware of at this time. If generating a summary of text you have written in an app like Notes, it is possible to accept the changes and have them inserted into the document, then undo if the changes are not to your liking.

Apple feedback #

FB15563258

Status

Fixed

Fixed In

iOS/iPadOS 18.2

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