The Accessibility Bugs Introduced and Resolved in iOS 16 for Blind and Low Vision Users

By AppleVis, 9 September, 2022

Member of the AppleVis Editorial Team

Apple has released iOS 16 to the public. This post contains details of the VoiceOver, low vision, and Braille bugs which we believe have been introduced in this release; as well as details of the pre-existing bugs which we believe to be resolved.

As is our routine practice, each new bug has been given a severity rating; these ratings are based upon what we believe to be the implications for accessing and using features and functionality and the level of impact on the overall user experience, as well as whether or not there is an effective workaround for the issue. However, as these ratings are subjective, it is very possible that they may not reflect your own opinion or use case.

As we always stress, we can make no claims on the completeness or accuracy of our testing. We have only a small team of testers, and it is simply impossible for us to test all devices, configurations, applications, and use cases.

Some of the bugs listed below will be specific to a certain device, configuration, or use case. Consequently, it is entirely likely that you will not encounter all of what we list; and it is also probable that you will encounter bugs or regressions that we did not identify during our testing.

We strongly recommend that you read through this post and any replies before updating—as this will allow you to make an informed decision on whether to install iOS 16 or to wait for a future release.

To help us ensure that the information on this page is as complete and accurate as possible, we would appreciate feedback from those who have installed iOS 16 — both to confirm whether they are encountering the same problems (or have found workarounds), as well as to let us know of any additional issues that are not on this list. Of course, it’s even more important that you let Apple know of any additional bugs that you find (they already know about the ones currently listed below). This post explains why you should report bugs directly to Apple, as well as the best ways to do so.

With all of the preamble out of the way, here are the new bugs for blind and low vision users which we believe to be present in iOS 16:

Serious Bugs

We are currently aware of only one new issue that we would consider to be serious, and this involves the use of Invert Colors in combination with VoiceOver seemingly causing the App Switcher to not work.

If you have Invert Colors enabled system-wide, you are likely to find that the App Switcher cannot be activated.

If you use per-app settings to enable Invert Colors for specific apps, you will likely find that the App Switcher will stop working when you open one of these apps.

When this issue presents itself, your device will still provide the normal and expected feedback whilst performing the gesture on iPhones without a Home button to activate the App Switcher, but it will not be activated. Additionally, if you have assigned the Back Tap or a touch gesture to activate the App Switcher, these also won't work if you are effected by this issue. If triggered by an app set to use Invert Colors, the behavior will persist until you restart your iPhone. Turning VoiceOver off and then on again does not return the App Switcher to normal behavior.

The App Switcher is believed to work as expected if you use Invert Colors without VoiceOver also enabled.

We have not been able to test whether this issue is also present on iPhones which have a Home button. If you can confirm if this is or is not the case, please let us know in the comments below.

We do not know if they are related issues, but some people have reported problems on iOS 16 with VoiceOver focus whilst using the App Switcher and VoiceOver on occasions behaving as if there are two instances of the same app in the App Switcher.

Our thanks go to Eglė, who enabled us to determine that Invert Colors is the cause of the App Switcher issue.

Moderate Bugs

Minor Bugs

Other Reported Bugs

We recommend that you read the following threads in our forum, as they mention some bugs which have not been encountered or yet reproduced by any of our team so are not included above:

If you encounter any additional VoiceOver, Braille or low vision bugs in iOS 16, please let others know by posting a reply below. When doing so, please provide as much information as possible so that others know exactly what to expect; when and where the problem occurs; and any possible workarounds you have found.

Accessibility Improvements in iOS 16

Our testing suggests that the following pre-existing accessibility bugs have been resolved or significantly addressed in iOS 16:

If you encounter any additional fixes or improvements during your own use of iOS 16, please let us know by posting a reply below.

In Closing

We have been compiling these lists of new bugs for every major iOS release since iOS 7. In our opinion, although iOS 16 introduces a number of new bugs for VoiceOver and Braille users, it should be a stable and usable update for most use cases. However, there are certain to be more issues discovered and shared; so, if you haven't already upgraded, we would strongly recommend that you take a few moments to read through any replies to this post before doing so. You may also want to consider that in recent years, Apple has typically fixed a significant number of VoiceOver and Braille bugs in the first couple of updates to follow major iOS releases.

When posting in the comments, we ask that you please keep discussion on-topic and related specifically to accessibility bugs introduced or resolved in iOS 16. Our announcement posts about yearly major iOS updates usually receive a significant number of helpful replies; making it all the more important that readers be able to quickly navigate through the comments to find the information they need. Additionally, when posting, please remember that the decision about whether or not to install a software update is personal; and that everyone's situation is different and there is no right or wrong answer. Posts criticizing others on their upgrade decisions are not constructive and do nothing to add to the discussion. You should also accept that not personally experiencing a bug mentioned above or in the comments does not mean that the bug does not exist. As stated above, bugs can be specific to a device, configuration or use case. Telling somebody that the bug they are experiencing does not exist on the basis that you haven't encountered it is not helpful.

Finally, we would like to take this opportunity to publicly thank Apple's Accessibility Team for their timely response to a majority of the bug reports filed by our team during the beta cycle. It continues to be clear from our experience that the Accessibility Team has strived to ensure that iOS offers the best possible experience to blind and low vision users.

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By Lily Rose on Tuesday, September 27, 2022 - 23:18

1: Ensure that VoiceOver is enabled.
2. Open The Messages app.
3. Select a conversation and place focus on the Back button.
4. Swipe a few times.
If you're in my situation, VO will speak the contact name and the Facetime button ok and then go to the back button again. I to either tap somewhere random on the screen or use the gesture I made to go to the bottom of the screen to get VO out of this loop.

By Lily Rose on Tuesday, September 27, 2022 - 23:18

So I go into wallpaper, and no matter where I am on the wallpaper screen it will still show the actions rotor with "Wallpaper Collections". Is it supposed to do that? Are there submenus? Even when I'm on a heading, which makes navigating by heading hard because I keep having to move the rotor.
As for memejis I posted in a previous post about memoji bugs but now I have now discovered that when you navigate with the three items, eyes, head and nose, sometimes head is duplicated and skip nose. I go back to nose and eyes is duplicated. So yeah I find in general memojis are a pretty buggy section in general.

By Lily Rose on Tuesday, September 27, 2022 - 23:18

Yes I hope that braille display works I hope because I can use my braille display well with the passcode field—Quick tip: Although you might be not be able too pen the password text field with VO so it opens like a regular text field, you just so it just says "0 of _" values entered where _ is the number of values it has, and it doesn't say Passcode field at the top, then just enter it with the display! No need to swipe around the keypad to do it! But yes I am hoping braille display alternative works, because I am getting nervous to reboot my phone. It didn't stop working after I initially installed IOS 16, in fact, when I came into the room where it was charging, it was spouting out that infamous hello message quite loudly like "Hello! I'm here and you better start paying attention to me!" (I really hate when it does that) Haha so yeah im not as worried but still... Anyone who experienced this did it happen on the initial install of the update?

By Chris on Tuesday, September 27, 2022 - 23:18

I figured out the issue with Alex. It sounded strange because I went from 50% pitch to 100, then back to 50. If you go from 0 to 50, it resets itself. The novelty voices also have rate issues, particularly the ones like Pipe Organ and Cellos that sing. I'll be reporting these to Apple.

By Unregistered User (not verified) on Tuesday, September 27, 2022 - 23:18

This website can be extraordinarily frustrating to use. Literally everybody is at a different level of usability and comprehension. Everybody’s using iOS in 100 different ways. And everybody is using different versions of iOS.

I think there needs to be a separation of user level. I think there should be sections specifically for novices, intermediate, and experienced users. I think there must be stronger guidelines to follow. Namely, if a person is coming onto the forum about an issue for iOS 15, then their comments should be specifically regulated to sections for people who want to talk about iOS 15. It has no place in the section for iOS 16.

There could be may be a neutral zone where people can meet in the middle. However, how’s any progress supposed to be made when people can’t even agree about how a simple action is completed? The only reason I ever come on this website is to gather some information in regards to bug reports that I end up submitting. I know that I’ve said that I wouldn’t be coming back on this website and that I wouldn’t be posting anymore. And that makes me a little bit of a hypocrite Except that once in a while. Literally, every once in a while, somebody does post some thing worthwhile and meaningful. It can actually be helpful. The language is strong and the post provides really useful information to actually work with. I just don’t know why there can’t be some separation of skill level.

By BlackCat on Tuesday, September 27, 2022 - 23:18

IOS 16.1 Beta fixed the notification bug in the lock screen. Extremely happy, because now I can open notifications again in the lock screen as well as the focus bug in the App Switcher is also gone

By Lily Rose on Tuesday, September 27, 2022 - 23:18

Yes, I do sometimes find it frustrating that no one is responding to my inquiries because there are about a thousand others on the same blog that people are seeing. They do the user level thing on the official apple support forums.

By Siobhan on Tuesday, September 27, 2022 - 23:18

You are indeed correct about IOS being used a hundred different ways, but there needs to be a sense of unity, not discouragement and otherwise poor conduct on this site. I've not been perfect, i'll b the first to call myself out. However if all we do is ask frustrating things like is this bug fixed, when maybe I don't have it, or my personal hell, should i upgrade? No one can choose that but the user. For me, I've been reading the bugs submitted and resolved and am choosing to stick with IOS15 for now. There's also such a language barrier at times that it's difficult to understand what the end user really is trying to ask or wants out of his or her experience. we get so wrapped up in things like what voice is better etc, that we've los tour sense of community. I only read a few things on here and go on my way doing my own thing. I'd love to see us get back to helping and being a good sounding board because to be completely honest, i wouldn't ever let even a CSR person from apple itself read such stuff that's on here. And before I get attacked, I know no one is forcing me to use the site.

By Lily Rose on Tuesday, September 27, 2022 - 23:18

Should we make a separate post about this? staying on topic, remember?

By Alexl1 on Tuesday, September 27, 2022 - 23:18

Has apple changed the intonation of every voice? Since updating, Daniel uk intonates differently to Daniel on iOS 15. Is this expected behaviour? It sounds harsher, more grating and less clear. What have they done

By Joanne on Tuesday, September 27, 2022 - 23:18

Hi, I’m using an iPhone 10R and am having a couple of really frustrating bugs.
First, after the update, things seemed good but then after my screen locked, voiceover started saying all punctuation. At first restarting the phone fixed this, but now nothing does. It doesn’t matter what my punctuation verbosity settings are, it’s saying all punctuation. I can barely stand to read on it.
Second, I get a notification summary twice a day. When I double tap to open the summary, it opens but voiceover can’t read the notification. If there are three news notifications, when I touch each one, all voiceover says is news but doesn’t read the notification. This seems to happen only with a notification summary.
Also, not sure if this is a voiceover bug or not, but this morning when I was listening to a podcast, the sound stopped but when I went to start it playing again, it was still playing but with no sound - this was on Spotify
If anyone has found a work around for any of these, I would really appreciate it. With this punctuation, I’m actually really sorry I did the update.
Thanks!

By Holger Fiallo on Tuesday, September 27, 2022 - 23:18

You may wish to change the voice to see if that helps.

By Joanne on Tuesday, September 27, 2022 - 23:18

Thanks for the suggestion – I’ve tried a bunch of different voices, US, UK, and they all seem to be doing it.

By Alyssa on Tuesday, September 27, 2022 - 23:18

I didn't see this bug mentioned in the post, and I'm not sure if it's been mentioned in the comments, though it didn't appear to be there at first glance. I ran the betas of iPad OS 16 and have the official release of IOS 16 on my IPhone 12 mini and have experienced the following issue on both devices. There seems to be an issue with using braille screen input if using a language other than your default. For example, my default language is US English with Alex as the voice. If, for instance, I use the rotor and select UK English with Stephanie as the voice, after I type a word using braille screen input and space, the word reads with Alex. It does the same thing if I delete characters or words. I'd like to see the voice stay consistent across the board like it used to. I reported this bug directly to Apple but figured I'd point it out here too in case anyone else is having this issue.

By Lily Rose on Tuesday, September 27, 2022 - 23:18

I have experienced a bug mentioned before that I just noticed when I restarted my phone earlier today. So, I was able to unlock my phone with VO okay (yay!) but then it asked for my apple ID password. I know somebody here said they were having this issue. Has anyone reported it to Apple and/or know of a workaround?

By Lily Rose on Tuesday, September 27, 2022 - 23:18

Check your activities. This was an IOS 14 bug, and it turned out to be punctuation under Accessibility > VoiceOver > Activities > Programming, and check the punctuation settings there.

By Cathy on Tuesday, September 27, 2022 - 23:18

I don't know if this a bug or if I need to change my settings.

Before IOS 16.0, I would ask Siri "How do I say "whatever I want to translate" in Spanish. Seri would return the information in speech as well as on screen. Now I cannot get her to display the information on screen. She says the translated phrase but does not display it.

By Lily Rose on Tuesday, September 27, 2022 - 23:18

I just tried, and yes it's true for me too, it doesn't show onscreen! EITHER that or VO just won't read it.

By PaulMartz on Tuesday, September 27, 2022 - 23:18

I use a four-finger single tap at top or bottom of screen to jump to the first or last control on the screen. With iOS 16, this gesture sometimes works, but fails to work frequently enough that it has become a source of frustration. When it fails to work, it seems to behave the same as a three-finger single tap. So the problem seems to be that iOS is missing the fourth finger much more frequently than in previous releases.

By Bruce Harrell on Tuesday, September 27, 2022 - 23:18

I experienced the same problem with the 4 finger single tap, so I redefined the 4 finger single tap to be go to last item. For go to first item, I just 2 finger swipe up. This works fine.

By ellzagirliegirl on Tuesday, September 27, 2022 - 23:18

I also think the daniel enhanced UK voice has changed. I've had to speed it up as well because it sounds weirdly slow at the rate I've been using it at for more than 7 years!!

By Jeff on Tuesday, September 27, 2022 - 23:18

I've been trying some of the US English voices in an attempt to find a suitable replacement for Tom, but so far, I haven't found any better alternative. In addition to Tom sounding worse, he's also developed some mispronunciations. For instance, he pronounces sample as simple when listening to the voice samples. He also pronounces wallet as wullet. Other voices have similar but different problems. For example, Nathan sounds like he's saying sex instead of settings. I'm finding this very annoying and frustrating.

By Manjunath Vangala on Tuesday, September 27, 2022 - 23:18

I guess the way to open notifications with VoiceOver has been changed on iOS 16.
Here's how I've managed to open them:
Double-tap on a notification and drag your finger right. boom!
Sometimes, it doesn't work in the first attempt. If that happens to you, give it a second shot. If that doesn't work either, give it a third attempt.

By mr grieves on Thursday, October 27, 2022 - 23:18

I've noticed in the app switcher that I sometimes get apps listed twice. For example, I'll swipe and get Mail, then Netnewswire, then Mail again. When this happens, the phantom extra app doesn't work properly with the actions menu. When I swipe up it says heading not found. The other day I had two duplicate apps.

Is this a bug or is it some weird feature that only makes sense if you can see?

The other thing I've noticed is a 3 finger swipe up sometimes closes a different app to what I am expecting. Quite likely it's in conjunction with the other issue.

By Lily Rose on Thursday, October 27, 2022 - 23:18

I have seen this too, but only in the top of the switcher. The app on the top ,is duplicated. This seems to be because, when VO is disabled there is a label with the app's name on it, for reference, and you have to swipe up on the app icon to close it. But, since the app name is already on the icon with VO enabled, VO is having trouble determining which one is the app itself or which one is the label above it. VO doesn't need to have labels with the app's name on a separate element next to the actual app, because the app is already labeled.

By mr grieves on Thursday, October 27, 2022 - 23:18

The other thing I've noticed is that deleting messages in Mail doesn't work most of the time. It says "message deleted" but it's still there.

I was going to post that earlier, but it seemed to work when I tested it (for the first time since I upgraded). But then I tried again and, no joy.

By Bruce Harrell on Thursday, October 27, 2022 - 23:18

My sighted wife has noticed the same behavior on her iPhone 10s running IOS 16. However, she says that after she closes the messages app and removes it from her app switcher and then goes back into the messages app, she notices that the messages refusing to delete have deleted. She says that sometimes this might take hours.

On my own iPhone 10s running IOS 16, I haven't noticed the problem at all.

Go figure

By Lily Rose on Thursday, October 27, 2022 - 23:18

Are you talking about mail? That's what the problem seems to be about.

By Lily Rose on Thursday, October 27, 2022 - 23:18

I go into notif ication center and double-tap a notification it works as expected. Weird. Double-tapping and dragging though strangely it does not give me the "Item not found" sound a thousand times, it just kinda... waits for me? I dunno. Sometimes notification won't open, but then I just open them on my iPad. No trouble. Glad to know there's (hopefully) a real workaround for this so I can consistently open notifications from my phone again.

By DJ Darkness on Thursday, October 27, 2022 - 23:18

I'm also experiencing the same notification bug on the iPhone 13 pro. It doesn't seem to be as common though. Still trying to find a solution also. What model do you have Janelle?

By Magic Retina on Thursday, October 27, 2022 - 23:18

A couple bugs I've run into on a 13 Pro Max:

I am completely unable to send pictures in Messages with Voiceover turned on. When I open the pictures viewer nothing can be selected.

I'm not sure why this happens but periodically Voiceover will just freeze up in Mail. It will read the subject line but act as if the email itself doesn't exist. I have to turn VO off and back on and reopen the email to read it. It can happen with any email, I haven't found a pattern yet.

By Corsia on Thursday, October 27, 2022 - 23:18

Definitely! It's a disaster on iOS 16 and later iOS 16.1.

By Andy Lane on Thursday, October 27, 2022 - 23:18

Has anyone else experienced VO not reading correctly when you navigate by word, this worked in iOS 15 option left or right arrow was a good way of proof reading but now its all over the place. Honestly text editing is getting worse not better and it’s a bloody basic feature of any computing device. I want apple to come on here and explain how and why they expect us to pay full price for partial function year after year. It’s not good enough.

By Michael Taylor on Thursday, October 27, 2022 - 23:18

In iOS 16, the visual voiceover cursor that surrounds the element that is in Voiceover focus does not appear to be as bold as it was in iOS 15. In some occasions, it does not fully surround the focused element. This is particularly frustrating for individuals who rely on a combination of visual cues and Voiceover speech to navigate their iPhone. This problem is especially noticeable when the phone is in dark mode. When in dark mode, the voice over focus cursor appears very dull and does not stand out as much as it did in iOS 15. As far as I know, there is no way to fix this issue in settings. This problem is still present in the newest beta of iOS 16.2. I hope Apple fixes this soon because it is preventing me from upgrading to iOS 16 on my main device. I figured I would mention this issue because I do not see a lot on it in this forum.

By Lily Rose on Thursday, October 27, 2022 - 23:18

Yes, I can reproduce something similar. Sometimes VO navigating by word seems to more often than not register as a tap of the spacebar or the rotor keys, adding a bunch of extra characters to what I'm currently typing.

By Lily Rose on Thursday, October 27, 2022 - 23:18

When I try to find the audio record I find it press it and if I keep focus on that button I can stop it, but no send button. Otherwise I move focus away and than just the audio length is visible no stop button. Anyone know of a good and reliable way to send audio?

By Saj on Thursday, October 27, 2022 - 23:18

Hi there to everyone,
Not sure if anybody else is having this issue but with my iPhone 12 mini running the latest iOS 16.1. I cannot turn the volume up or down with the buttons. I have tried all the particular settings and it doesn’t make a difference. Also, I hear that this bug is still present in 16.2 beta.
Look forward to hearing your responses.
Cheers.

By Lily Rose on Sunday, November 27, 2022 - 23:18

Apple has completely remade the iPadOS books app, and wondering how to use it. Happier that the text area in the book is a little friendlier, but still don't know: • How to remove a sample from a library using the search screen (More actions does nothing) • Go out of the book using the back button (it too does nothing) • How to locate the table of contents • how to use the new page chooser. Can someone help? For now still have my iPhone, which is strangely unaffected by these changes ghx seems to be only iPadOS change, but I would like quite a bit to use it on my iPad again. Thank you!

By Lily Rose on Sunday, November 27, 2022 - 23:18

No haven't seen this.

By l45wa on Sunday, November 27, 2022 - 23:18

hoI have two groups of contacts, iCloud and iPhone contacts. when i look at my iPhone contacts it displays i have no contacts. however when i view my iCloud contacts i have 9. whats funny is my iPhone won't switch to using iCloud because i have custom ring tones in my iPhone contacts and since my phone displays i have zero contacts it won't play those sounds. what's funny is if i ask Siri to message or call one of my contacts i can do that. how can i get my contacts back in the iPhone section?

By Lily Rose on Sunday, November 27, 2022 - 23:18

Lists in contacts is a new feature. Icloud contacts I think are well just the contacts you have if you have icloud contacts enabled in settings, and add something from iphone is not shared in icloud, I think. It's funny, because mine just say "Contacts" I go to lists, and I click on icloud, for example, and it will show all my contacts, because all of them are in icloud. But then I can't get it back to "Contacts" view, unless I close the app or leave it a good while and then it's back to normal. I'd just turn off iCloud contacts entirely, if you think it's worth it. It seems like the only thing to me that will help in this situation.

By mario_hardrock on Sunday, November 27, 2022 - 23:18

hi all.

I am very surprised as no one has yet spoken of the bug on voice dictationin ios 16.1.1

every time I try to use voice dictation, with voice over, VO loses the speech and then I have to do some tricks to get back the speech...
I can hear the vo navigation sounds, but the speech is not active...
for me this is the worst bug in ios 16.
I'm pretty sure this bug isn't just for me!

why hasn't anyone mentioned this big bug yet?
strange, very strange.

please let's all report this bug to apple accessibility!
thank you!

Cheers.

By Bruce Harrell on Sunday, November 27, 2022 - 23:18

Hi Mario,

I'm using IOS 16.1.1 on my iPhone 10s without any dictation problems.

By mario_hardrock on Sunday, November 27, 2022 - 23:18

hi, thank you for feedback.

strange. i have an iPhone 13 and i'm with this damn bug very strong on my ios 16.1.1

let's hear what the other applevis friends have more to tell us.

if there are more people with this bug, I ask you please report the team accessibility@apple.com

for those who supposedly have this bug, is there any workaround for this damn bug?

thank you.

By Fish on Friday, January 27, 2023 - 23:18

Prior to IOS 16, if you opened the magnifier app and changed the zoom status to 100%, this status would be maintained the next time you opened the app. Following IOS 16, from what I can see, the status is no longer maintained and reverts back to 0% magnification. Whilst their is an Update Default option under Settings, this does not appear to hold any changes made.
IOS 16.1 - iPhone SE20.