World of Hyatt

Category

Description of App

Plan, book, and manage your hotel and resort stays with ease. With the World of Hyatt app, enjoy the best rate guaranteed when you book direct, making every journey seamless and rewarding. Not a member yet? Join for free to get exclusive rates and earn points towards travel rewards

MANAGE YOUR STAY WITH CONVENIENT FEATURES
- Book hotel stays with World of Hyatt points, cash or both
- Explore hotel photos, details, offers, local attractions, and more for effortless trip planning
- Save your favorite hotels and resorts for future travel
- Add your hotel reservations and World of Hyatt membership card to Apple Wallet
- Bypass the front desk with mobile check-in, digital key, and express checkout
- See your room charges in real-time
- View and download folio from previous stays

MAKE YOURSELF AT HOME
- Request items to your room, such as extra pillows, towels and toothpaste (where applicable)
- Order room service (where applicable)
Stream your favorite shows on your in-room TV with Google Chromecast (where applicable)

ACCESS YOUR LOYALTY PROGRAM ACCOUNT
- Track your progress toward elite status and Milestone Rewards
- View your current member benefits and explore other elite tier benefits
- Track your progress towards free nights via our Brand Explorer
- View and redeem points, and track available for redemption
- Register for new offers and track your progress towards earning directly in the app

Available in English, Spanish, German, French, Japanese, Chinese (Simplified and Traditional) and Korean

Version

26.2.0

Free or Paid

Free

Device(s) App Was Tested On

iPhone

iOS Version

26.3

Accessibility Comments

As of version 26.2.0 released on or about 2/24/26, VoiceOver accessibility is completely broken. Information is no longer read on the screens including key tabs like home, stays, account, etc. You cannot interact or access critical information about upcoming reservations, accessing change/cancel functions, perform check-in functions, access your account information or rewards, etc.

Prior to this version, many functions were accessible; although the app still had some rough edges in places.

However, this version introduces showstopper critical bugs that prevent users from performing critical and essential functions relating to managing their hotel stays and World of Hyatt loyalty account.

If you use the Apple VoiceOver screen recognition tool, you are able to read some functions in a rudimentary way, but you still are not able to access and interact with critical controls and functions relating to managing your account, booking and changing reservations, or managing an existing hotel stay.

VoiceOver Performance

VoiceOver reads a few page elements.

Button Labeling

No buttons are clearly labeled.

Usability

Some parts of the app are accessible with VoiceOver, but not enough to make it usable.

Other Comments

This is a critical app if you stay at Hyatt, and I cannot find any sort of accessibility policy or accessibility team contact on the Hyatt web site. I have used the app for several years and this is the worst VoiceOver degridation I have ever encountered.

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