My Disney Experience

Category

Description of App

The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.

-Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”

-Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.

-Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.

-Find your way around with step-by-step directions.

-Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.

-Download, edit & share your Disney PhotoPass® photos & videos throughout your vacation once you’ve purchased Memory Maker.

-Search & filter activities to find exactly what you’re looking for.

-Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.

-Save time by starting your Disney Resort hotel check-in process right from the app.

-Link a MagicBand+ to your Disney account on the app & unlock enchanting touches of magic.

-Save your parking information at select parking locations with car locator.

-Manage your Disney Resort reservations, tickets, MagicBands & cards & share plans with others.

-Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs®, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.

Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com.

Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings.

Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.

This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.

Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. Guests must be 18 years or older to make purchases.

Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel.

Terms of Use: http://disneytermsofuse.com

Privacy Policy: https://disneyprivacycenter.com

Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/

Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi

Important Info About Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lenses

Version

7.31.0

Free or Paid

Free

Apple Watch Support

No

Device(s) App Was Tested On

iPhone

iOS Version

17.2

Accessibility Comments

This app suffers greatly from unlabeled buttons, buttons/links/actionable elements that do not show up as links to Voice Over and problems with focus while browsing/flicking.

Some noted problems:
- There is a row of buttons and a dropdown menu that you cannot get to by flicking and must find by touch.
- The dropdown menu mentioned is not properly labeled and is called "MDX plusButton normal" and all options within it are prefixed with "MDX", IE "MDX fastPass".
- Any option you choose in the dropdown menu - IE FastPass or Dining - opens to a window with links that do not show up as links.
- There are some irritable issues with labelling in the sign-in box, etc.

I had already made my advanced dining reservations for my upcoming Disneyworld vacation over the phone, though I tested this functionality out on the app to see how it may work. It turns out I was lucky to have done so already, as attempting to do this on the app would have been frustrating to say the least:
- When selecting items to search by (IE restaurant cuisine, date to look for, party size), the field does not look editable to begin with and a picker item field shows up at the bottom of the screen when you double-tap on an item - focus does not move to this picker item and you must move there yourself (annoying, but useable once you know it does this.)
- After you enter your criteria and hit "Search" to find restaurants with available reservation times, it displays 2 headings: "Available" and "Not Available" with buttons for each restaurant underneath it. This would be fine, though these buttons are not labelled at all (they show up as "Button") and thus you have to open each entry to see what the restaurant is. This results in a never-ending stream of "Button" as you flick through the list of results.
- Also, when you open a restaurant via the button in the results, it defaults to the "Map" tab, which I am assuming shows where it is in the park/resort. This results in one more step (to open the "Info" tab) to see what exactly this restaurant is and what time slots are available. The map is inaccessible, though I was not expecting this and would have hoped for, at the very least, a textual indication of where this restaurant is located instead (from what I remember - it only shows the name of the restaurant, a very brief description and the list of times available.)

If you can work around these annoyances and slowdowns, it seems useable - I shudder to think, though, on how horrible it would be if there were more than 4-5 available restaurant options for your search criteria (this would make it go from irritating to downright unuseable really quick.) The results also did not seem to be alphabetical that I could tell, so that remembering where a restaurant was in the list becomes like a game of "Memory". The best bet for non-sighted users would likely be to figure out what restaurants you want via oter means and search for them by name on the app to make the reservations. Or use the phone lines. You kind of have to know what restaurants/dates/times you want when using that option anyhow.

Overall, it works to some degree - I like to use it to get an overview of what reservation times I have for each day (this info shows up on the main splash screen) - but I'd stick to using the phonelines to reserve dining times. I am more worried about how the FastPass+ reservations are going to pan out for me -there are no phone options and their website is also very shaky accessibility wise. I also cannot test this until the end of February, though anticipate it may be similar to the Dining Reservation search tool on the app.

I haven't been able to find/use the wait times functionality of the app - unsure if this functionality only activates when in the park or is just inaccessible.

Note to others: My Disney Experience is pretty much required to be used now and I find their website works best on Internet Explorer, unfortunately. You need an account on there to link to the "My Disney Experience" app.

VoiceOver Performance

VoiceOver reads most page elements.

Button Labeling

All buttons are clearly labeled.

Usability

There are some accessibility issues with this app, but it can still be used if you are willing to tolerate these issues and learn how to work around them.

Other Comments

I've emailed Disney regarding some of these issues - hoping they'll get back to me.

Developer's Twitter Username

@WaltDisneyWorld

Recommendations

1 people have recommended this app

Most recently recommended by JennyM 5 years 11 months ago

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Comments

By JennyM on Friday, December 21, 2018 - 14:52

Based on my own recent experience in late 2018, I think that Disney has made improvements, as I haven’t run into any of the difficulties described above. I know that there were big changes made at some point, but am unclear on when.

Regardless, I have so far not found any part of the app that I couldn’t use, but I will happily report back after my 2019 trip when I am using the app in the parks, rather than using it to book and plan the trip.